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Trainee/Associate IT Ops Engineer
2 weeks ago
Join our Cloud, DevOps & Infrastructure Services team and be part of our team to shape the future of technology through innovative solutions and cutting-edge technologies across Cloud, DevOps & Automation technologies.
What can you expect from the Job?Dynamic Work Environment:
Engage in a dynamic work environment that fosters continuous learning and professional growth
End User Support:
Provide exceptional end-user support, addressing and resolving technical issues promptly
Technical Exposure:
Gain exposure to a wide range of technical areas, including Operating Systems, Hardware, Networking basics, and Cloud fundamentals
Collaborative Team:
Collaborate with a team of experienced IT professionals to tackle complex challenges and projects
Domain Expertise:
You will gain expertise in the industry's leading domain technologies ranging from business applications, SME
- ERP and manufacturing industries.
Technical Proficiency:
Knowledge of End User Support, Operating Systems, Hardware, Desktop and Laptop Hardware configurations and Networking basics
Troubleshooting Skills:
Exhibit excellent troubleshooting skills to efficiently diagnose and resolve technical issues
Shift Flexibility:
Ability to work in different shifts and adapt to changing schedules
Communication Skills:
Effective communication skills to interact with end-users and collaborate with team members
Proactive Attitude:
Proactively identify and address potential issues before they escalate.
We would love it if you have:
Certifications:
Relevant certifications in IT, such as MCSA, CCNA, A+ or N+ in HW/Networking are an added advantage
Cloud Experience:
Basic knowledge about cloud platforms (e.g., AWS, Azure, Google Cloud).
You can succeed if:
Adaptability:
Demonstrate adaptability to evolving technologies and business needs.
SLA-Based Support – Ability to handle SLA-based Ticket support operations.
Team Collaboration:
Work effectively within a collaborative team environment
Continuous Learning:
Show a commitment to continuous learning and staying abreast of industry trends
Problem-Solving:
Exhibit strong problem-solving skills to address complex technical challenges
Customer Focus:
Maintain a customer-focused approach in delivering IT support services.
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