Care Executive

1 week ago


Pune, Maharashtra, India HomeLane Full time

Responsibilities

  • Owner of the Project during the installation stage and ensure the customers dream home is made into a reality
  • Single point of contact with Customers during the installation phase. This will include providing daily plans and updates on the work happening at site and handling & solving customer escalations
  • Preparing POA along with specifical timelines for execution of the project & use of manpower.
  • Coordinate with Planning team, design team, supervisors, carpenters and vendors to ensure work goes on smooth at the site
  • Interact with the Designer and the Customer to understand project requirements at the customers site before sending the project to production
  • Feasibility check of the customer site
  • Ensuring the material availability at the customer site
  • Adherence to System & Process from time to time.
  • Ensuring timeline adherence for each of the projects you are currently working on
  • Ensuring we make more customers happier which translates into a growing NPS
  • Ensure that unused materials are returned back to the stores/warehouse after Completion of the Project & update report to Coordinator & Warehouse in charge
  • Ensure all the rectifications/ snags are completed before handing over the site to the customer.

Job Requirement

What are we looking for?

  • Someone having 25 years of strong Project Management experience
  • B.E/B.Tech/Post Graduation in Civil/Construction Management/Project Management
  • High on transparency and Ethics
  • Someone who has unmatched customer empathy and strong customer handling skills
  • Residential and modular experience is a plus


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