Analyst

1 week ago


Hyderabad, Telangana, India Amazon Full time

GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers.

As a Collections Analyst, you will support Amazon's customers to resolve billing issues, reconcile accounts and drive monthly collection targets.

The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Key job responsibilities
Hands on and in-depth knowledge of AR process

  • Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
  • Work with cash application team to apply payments timely & accurately
  • Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
  • Provide accurate forecasting of collection promises
  • Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
  • Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
  • To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
  • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
  • Meet all the productivity related goals on a monthly basis
Knowledge & Skills/ Business Acumen/ Education & Experience

  • Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field
  • 3-4 years of relevant experience in Accounts Receivables
  • Strong ability to communicate internally and externally
  • Strong ability to take initiative and self- start when necessary
  • Proven ability to develop new ideas and creative solutions
  • Proven ability to work successfully in an ambiguous environment
  • Proven ability to meet tight deadlines and prioritize workload
  • Fluency in Microsoft Excel is a must
We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND- Post-Graduation or Master's Degree in Accounting/Finance or a related field.

  • Previous experience of 3-4 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
  • 3+ years of experience in Accounts Receivables (AR)
  • Experience interpreting data to make business recommendations


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