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Chief of Staff

3 months ago

Bengaluru, Karnataka, India Lumen Technologies Full time

About Lumen

Lumen is a global communications services provider that ignites business growth by connecting people, data and apps—quickly, securely and effortlessly. Our purpose is "Unleashing the world's digital potential", to empower business to fuel growth with an effortless digital experience. Lumen offers network, edge cloud, security, communication, and collaboration services to help customers deliver amazing digital experiences. We offer dynamic self-service connectivity at our customer's finger tips through our Internet On-Demand product. We help simplify network access, security and management with our award-winning SASE solutions. Our innovative solutions on NAAS, Exaswitch, security solutions and edge fabric are poised to position us ahead of our competition in the industry.

About Lumen India

Lumen India an extended arm of Lumen Technologies. This is a fun place to work, where you can unleash your creativity every day, and make meaningful impact to business. Lumen India is a 3000 strong organization, where the best of minds come together every day to move the needle and solve our business problems. In alignment with our North Star objectives, we commit to transform the value proposition of Lumen India through thought leadership, relentless pursuit of execution excellence and igniting a culture of innovation. Lumen India is undergoing a massive transformation to pivot from an execution engine to an innovation hub, to propel the larger agenda of Lumen. Come join us and be part of this historic journey

The Chief of Staff (CoS), a senior executive (Senior Director), will work closely with the MD of Lumen India and the global leadership team. The CoS will act as a strategic advisor, a problem solver, a communicator, and a facilitator for the India MD and the organization. The CoS will help in implementing the Lumen India strategy in alignment the vision, goals, and priorities of Lumen.

The Chief of Staff is a vital and influential role that supports the leader and the organization in achieving their goals and objectives. The CoS is a strategic partner, a problem solver, a communicator, and a facilitator, who helps to optimize the leader's time, energy, and impact. The CoS is also a leader of leaders, who helps to foster a culture of collaboration, excellence, and innovation within the organization.

Job Responsibilities

  • The job responsibilities of a CoS may vary depending on the size, type, and culture of the organization, as well as the preferences and needs of the leader. However, some common responsibilities include:
  • Managing the leader's agenda and ensuring that they focus on the most important and impactful issues.
  • Preparing the leader for meetings, events, and presentations, and providing them with relevant information and feedback.
  • Coordinating and facilitating communication and collaboration among the leader's direct reports, stakeholders, and external partners.
  • Representing the leader in meetings and discussions, and acting as a proxy or a spokesperson when needed.
  • Leading or supporting strategic initiatives and projects that span across the organization or involve multiple departments or functions.
  • Identifying and resolving issues and conflicts that arise within the organization or affect the leader's agenda.
  • Providing coaching, mentoring, and guidance to the leader's direct reports and other staff members.
  • Monitoring and evaluating the performance and progress of the organization and the leader's goals and objectives.

Skills and qualifications

The CoS is a demanding and challenging role that requires a high level of skills and qualifications. Some of the essential skills and qualifications include:

  • A bachelor's degree or higher in a relevant field, such as business, management, or public administration.
  • 20+ years of experience in a senior leadership or management role, preferably in the same or a similar organization or industry.
  • Exceptional communication, interpersonal, and relationship-building skills, and the ability to work effectively with diverse and senior-level audiences.
  • Strong analytical, critical thinking, and problem-solving skills, and the ability to synthesize complex information and data.
  • High emotional intelligence, self-awareness, and adaptability, and the ability to handle stress, ambiguity, and uncertainty.
  • Proven track record of delivering results, driving change, and leading innovation.
  • Deep understanding of the organization's vision, mission, values, and culture, and the ability to align them with the leader's agenda.
  • High integrity, loyalty, and discretion, and the ability to maintain confidentiality and trust.