Group Manager

1 week ago


Bengaluru, Karnataka, India WNS Global Services Full time
Job Description

Responsible to lead Research projects of the team, with ability to understand scope of requests.
Responsible for Quality of the projects delivered by the team. Manage workflow, turnaround time of deliverables and maintain productivity.

Updation of Research Trackers and Collating of Team MIS.Responsible for collating entire team's SLA data and internal MIS data on weekly basis, and support on getting monthly team meetings conducted.

Responsible for client communication on Research projects and team requirementsCoordinating recruitment for the teamProvide consultancy for process queries and conduct trainings session for the team development.

Communicate expectations and establish deadlines in agreement with team members. Handling team concerns and providing timely resolution.
Motivate and monitor team performance.
Support on any business development research if required by senior management.
Drive continuous improvement initiatives/drives in the process.

Hiring with TAG, onboarding, and support on conducting trainings Key responsibilities?Customer related:

Timely delivery of projects as per TATGet on calls with clients to understand the scope of projects and expectations of delivery.

Establish client relationship with continued support and building the account. Skills Required Good quantitative and analytical skillsGood written and spoken communication skill.
Planning / Organizing – Prioritizes and plans work activities and uses time efficiently.

Process related:
Drive continuous improvement initiatives.
Should be able to do drill down analysis of key business problems, interpret results, generate insight and recommend strategies. Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure.
Ability to pay attention to detail; Able to identify small details in big picture.

Can communicate in a variety of formal presentation settings:

one-on-one, small and large groups, with peers, direct reports, and bosses.
Skills RequiredAbility to pay attention to detail; Able to identify small details in big picture.
Planning / Organizing – Prioritizes and plans work activities and uses time efficiently.

People Related:
Clearly and comfortably delegates both routine and important tasks and decisions.

Can communicate in a variety of formal presentation settings:

one-on-one, small and large groups, with peers, direct reports, and bosses.
Ability to handle team issues.
Skills RequiredGood Interpersonal skills Leadership skills ability to motivate team and drive change.
Good people management skillsReporting and documentation (e.g. logs, reports, etc.)Maintenance of Work instruction Manuals Maintenance of Flow Charts Documentation of Monthly One O OnesSkills RequiredGood written and language skills Good analytical and interpretation skills Training and updating knowledge & Others.
Regular skills up gradation for team members by conducting trainings, orGetting trainings conducted as per the skill set required.
Handling team concerns and providing timely resolution.
Motivate and monitor team performance.
Skills RequiredOverall Leadership skillsGood presentation skills
Qualifications

Education Qualification:
Graduate, PostgraduateWork Experience (no. of years): 10-12 YearsPast Companies worked with: Preferably from Executive Search/Recruitment Industry
Additional Information
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