Product Support Representative Ii

1 week ago

Pune, Maharashtra, India Jobs for Humanity Full time
Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem.

Therefore, we have dedicated this job posting to individuals coming from the following communities:

Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals.

If you identify with any of the following communities do not hesitate to register.

Company Name:
FIS Global

Job Description:

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Education Desired:

Bachelor of Computer Science

Travel Percentage:

0%

Application Production Support : 2 to 4 years : Pune(Aundh) : 24/7


Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.


About the team


We are Reliance Trust Team providing Investment Accounting Services to our Trust Client Globally, so we have different teams working on Position Recon, Cash Recon, Exception Resolution, Financial Reporting, Trade Team and so on.


What you will be doing


This position is for Trust Accounting (Reliance Trust): You will be responsible for processing and review, working on multiple processes with critical deliverables, work on transition business from one location to Pune, Open to work in shifts to cover client requirements.


What you bring:

Knowledge / Experience

  • Experience in ITIL processes
  • Incident Management, Service Request Management, Change Management, Problem Management
  • Good experience in SQL
  • Good experience in Unix/Linux commands with knowledge on shell scripting
  • Good communication skills and can establish strong relationship with Dev, infra teams, onshore counterparts etc.,
  • Willing to work in rotational shifts (APAC, EMEA) including weekends.

Added bonus if you have:

  • Knowledge of financial services industry/investment Banking/Exchange Traded Derivatives
  • Knowledge in tools like Autosys, ServiceNow, Geneos etc.,
  • ITIL V3/V4 certification

What we offer you

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities
  • FIS is your final career step
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities

Privacy Statement


FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model


Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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