Office 365

2 weeks ago


Pune, Maharashtra, India Zensar Technologies Full time

OFFICE 365

-

(

0099580

)

Description

JD for MS Exchange - Messaging Infrastructure Support (L2/L3)

  • Location : Pune

Key Responsibilities
***- L3 support for MS Exchange 2016/2019/Exchange Online

  • PowerShell Scripting knowledge (should develop the script and troubleshoot the scripts)
  • Outlook and Mobile device management troubleshooting for escalated ticket from L1 support team
  • Implementation of approved architectural change requests in Production Messaging environment.
  • 7*24 support at a Global Level for users spread across US, Europe and APAC regions


Language Support
  • English

Essential Skills:

Mandatory:

  • Must have extensive handson knowledge on MS Exchange 2016/2019/Exchange Online
  • Must have PowerShell Scripting knowledge with development and troubleshooting
  • Good Understanding and experience in MS Active Directory management.
  • Good Understanding of Mobile device management product like airwatch, Intune
  • Exchange Cluster (DAG) Administration & changes.
  • Exchange Database Management, e.g., provisioning, defragmentation, storage monitoring, IO throughput monitoring, and database disaster recovery
  • Spam mail scanning /filtering
  • Vendor coordination for support issues
  • Must possess good communication skills.
  • Ready to work in 24 x 7 shifts as per Customer requirement.
  • Experience : 5 to 7 years of above skills

Good to have:

  • Understanding of service desk
  • Incident, Change, Problem Management process.
  • Work experience on Teams, Sharepoint online.
  • Experience on Service management tool SCOM.
  • Experience in Office 365 is added advantage
  • Good Knowledge on Amazon web service, Azure, Automation account
  • Good Understanding of Powerflow, Powerapps and PowerBi

Desired experience and qualifications:

  • To successfully perform the responsibilities outlined above, the individual in this position will need broad and substantive technical and management experience and competence.
  • Education: BS in Computer Science or a related field. Prefer Master's degree.
  • Senior SME who has 5+ years' experience in O365 productivity services.
  • 10+ years of relevant work experience in midtolarge enterprise or technology organizations
  • 3+ years of responsibility for designing, implementing Office 365 projects and solutions in IT Infrastructure segment.
  • Strong understanding of Infrastructure service fundamentals and best practices.

Primary Location:
India-Maharashtra-Pune

Job Posting:
Apr 28, 2023

Experience Required (In Years):

Minimum

  • 8

Maximum

  • 10

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