Associate Manager, MX PG Operations
1 week ago
About PhonePe Group:
PhonePe is a prominent digital payments company in India with a vast user base and a wide network of merchants covering almost all postal codes across the country. Besides excelling in digital payments, PhonePe has diversified into financial services like insurance and mutual funds, along with tech-enabled ventures such as Pincode and Indus App Store. The PhonePe Group encompasses various businesses that align with the goal of providing every Indian with equal opportunities through financial access.
Role and Company:
Join PhonePe as an Associate Manager in Operations, contributing to the leading transactions platform in India revolutionizing UPI payments. Be part of a team driving mobile payment innovations and striving to make digital transactions convenient, secure, and universally embraced, ultimately eliminating the need for cash or cards.
Job Summary:
As an Associate Manager, you will oversee the In-house Customer Service Operations, manage projects, enhance team competencies, and address challenges in the Merchant support process. Building strong relationships and problem-solving skills are key aspects of this role, ensuring optimal team performance and customer satisfaction.
Role Expectations:
- Responsible for driving key initiatives and process enhancements in the Merchant support process
- Monitor operational tasks and metrics, collaborating closely with internal stakeholders
- Develop operational processes to adapt to regulatory changes and business initiatives
- Identify opportunities for process improvements and tool development
- Focus on team building and talent development to enhance performance and productivity
- Enhance operational metrics to ensure high customer satisfaction
- Foster a positive and collaborative team environment
Eligibility:
- Minimum 5-7 years of experience in support operations
- Proficient in handling customer complaints and regulatory matters
- Strong Microsoft Office skills and ability to multitask effectively
- Previous experience in people management and exceptional communication skills
PhonePe Full-Time Employee Benefits:
- Insurance Benefits - Medical, Critical Illness, Accidental, and Life Insurance coverage
- Wellness Program - Employee Assistance, Onsite Medical Center, Emergency Support
- Parental Support - Maternity, Paternity, Adoption Assistance, Day-care Programs
- Mobility Benefits - Relocation, Transfer Support, and Travel Policy benefits
- Retirement Benefits - PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance
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