Associate Operations Manager

7 days ago


Bengaluru, Karnataka, India Lumen Technologies Full time

About Company : Lumen Technologies, Inc. is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500. Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at

"Lumen is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, disability status, or any other applicable characteristics protected by law"

Website:

Minimum Qualifications

Total 8+ years experience. Only international experience (UK/US/Australia) considered. Please Note- Any domestic experience will be non relevant.

Minimum 3 years experience in a people management role on paper.

Manage Customer Operations by providing both strategic and tactical direction, involve hands on guiding the day-to-day management of employees and Supervisors.

Accountable for assigned metrics attainment for their designated unit.

Accountable for day-to-day operational decisions, strategic employee decisions, and managing customer service impacts while delivering on outcomes defined.

Responsible for meeting/exceeding overall attainment goals in addition to objectives in sales, service, and quality.

Directly responsible for outcomes of Associates and Supervisors.

Timely preparation of sales, headcount, and performance reporting.

Administration of performance management process to ensure team meets/exceeds overall metrics.

Exemplary oral and written communications skills in English (Strong comprehension skills and ability to convey complex concepts both written and spoken-English)

Strong interpersonal skills are required to help with communication, team support, and team effectiveness.

Exhibit Teamwork, Trust, Transparency

Must possess strong knowledge and understanding of the Contact Center Environment and preferably telecom industry.

Handles issues to resolution that can affect the overall performance of the Customer Service Center

Experience in staffing models, Responsible for conducting formal reviews with associates, supervisors, managing employees as required in the Company's policy on performance evaluation

Monitors, evaluates and reviews daily performance and takes proactive action directly, develop effective intervention plans for outcomes defined.

Prepare/Provide ad-hoc reporting.

Ability to solve complex problems where analysis of situations or data requires a review and assessment of several factors.

Decision making ability that promotes excellent judgement while adhering to company policies

Ability to effectively manage diverse tasks, adapt to change, and prioritize critical action items. This is an Owned and operated site, and the incumbent would be accountable for overall outcomes and results including Performance, Behaviours, Compliance management.

Assists in the selection and training of new employees within the Customer Service Center.

Highly proficient with PC Windows-based computer skills, Microsoft Suite of products, Customer Contact Software Tools, Models and Plans.

Will be Working from Office and must be flexible to work various shifts, including weekends, evenings, and holidays as necessary

Work Location: Bangalore (Work from Office)



  • Bengaluru, Karnataka, India NextGrowth Labs Full time

    We are looking for an Operations Associate to join our team and support our organization by managing the day-to-day tasks and administrative needs of our business operations. Operations Associate responsibilities include completing various administrative tasks, enforcing the organization's policies and standards, and assisting with recruitment activities....


  • Bengaluru, Karnataka, India Art of Living HR Full time

    We are looking for a reliable operations associate to support the operations manager with the management of the day-to-day business. The operations associate's responsibilities include performing administrative tasks, assisting other company departments as needed, and ensuring smooth daily operations.A successful operations associate should be highly...


  • Bengaluru, Karnataka, India Furnishka Tech Private Limited Full time

    Operations AssociateAre you ready to take on the role of Operations Associate at Furnishka? You'll be responsible for researching, planning, and executing strategic initiatives that drive growth and success. Join our team and make a real impact in the world of home decor and retail operations!Responsibilities:Develop and implement processes for new product...


  • Bengaluru, Karnataka, India Lumen Technologies Full time

    About Company :Lumen Technologies, Inc. is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500. Lumen is guided by our belief that humanity is at its best when technology...


  • Bengaluru, Karnataka, India Lumen Technologies Full time

    About Company : Lumen Technologies, Inc. is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500. Lumen is guided by our belief that humanity is at its best when...


  • Bengaluru, Karnataka, India Vecmocon Technologies Pvt Lmt Full time

    We are seeking a motivated and detail-oriented Operations Associate with 1 year of experience to join our team. The successful candidate will assist in the smooth operation of daily activities, ensuring efficiency, and supporting the management team in optimizing processes.Key Responsibilities:Assist in the planning and execution of operational activities....


  • Bengaluru, Karnataka, India Teal India Full time

    At Terra Economics & Analytics Lab we're looking for an Operations Associate - Fulfilment to join our team.Full-time - BengaluruAbout the job:We are looking for a passionate Operations Associate - Fulfilment who can empower our clients with real estate insights through our proprietary real estate decision making platform the TEAL Terminal. At TEAL our...


  • Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    Job Title: Operations Manager About the Job:Are you ready to take on a strategic leadership role? As the Ops Manager at Amazon INFC, you will oversee a large team and be responsible for Outbound/FCD/ Changeops or IB operations.Responsibilities: Ensure a safe work environment for all associates Lead and supervise a team of Area Managers, TL's, PAs, and...


  • Bengaluru, Karnataka, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Operations Associate Manager.In this role, you will:Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performanceEnsure...


  • Bengaluru, Karnataka, India ASSPL - Maharashtra Full time

    Job Title: Operations ManagerJob Description:A strategic and people leader and a large team, the Ops Manager of Amazon INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB.She/he create Building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics...


  • Bengaluru, Karnataka, India Unacademy Full time

    Location : Maruti Infotech Center, 100 Feet Rd, Domlur, Bangalore (Onsite) | 5 days a weekRole Overview:We are seeking a motivated and detail-oriented fresher to join our team as a Legal & Finance Ops Associate for handling KYC and Anti-Piracy Operations for Unacademy.In this role, you will gain hands-on experience and contribute to our efforts in ensuring...


  • Bengaluru, Karnataka, India timesjobs Full time

    Associate - OperationsDate Opened: Apr 15, 2024Location: Bangalore, Karnataka, INCompany: Allstate Insurance CompanyAllstate Insurance has an exciting opportunity for Auto-technical Claims Associate.Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer...


  • Bengaluru, Karnataka, India timesjobs Full time

    Associate - OperationsDate Opened: Apr 15, 2024Location: Bangalore, Karnataka, INCompany: Allstate Insurance CompanyAllstate Insurance has an exciting opportunity for Auto-technical Claims Associate.Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer...


  • Bengaluru, Karnataka, India Selah Full time

    We are seeking a Junior Operations Associate who is passionate about beginning their career in operations. This entry-level position is tailored for individuals keen to learn, adapt, and contribute to the operational efficiency of our dynamic team. The role offers an exceptional chance to gain hands-on experience across various operations management facets,...


  • Bengaluru, Karnataka, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking an Operations Associate Manager.In this role, you will:Supervise the daily activities of a Loan Production or Loan Servicing team to ensure timely completion, quality, and compliance in Lending Operations functional areaProvide quality customer service to internal and external customersIdentify opportunities for process...


  • Bengaluru, Karnataka, India Mile Full time

    Mile is currently looking for a self-motivated & hardworking technical associate to be part of our centralised ad operations team that enables a growing publisher as well as partner base with operational responsibilities spanning integrations/activations, platform setups/configs, quality control, production monitoring, operational troubleshooting & revenue...


  • Bengaluru, Karnataka, India PhonePe Full time

    About PhonePe Group: PhonePe is a prominent digital payments company in India with a vast user base and a wide network of merchants covering almost all postal codes across the country. Besides excelling in digital payments, PhonePe has diversified into financial services like insurance and mutual funds, along with tech-enabled ventures such as Pincode...


  • Bengaluru, Karnataka, India Cocoblu Full time

    Know about Cocoblu:With the whole world going online, it's never been more critical to get your e-commerce plan right. Cocoblu helps the brands navigate complex categories and crowded marketplaces and come out on top. We've spent years delivering brand success and customer delight online for hundreds of brands.We have the technology, processes,...


  • Bengaluru, Karnataka, India JPMorgan Chase Bank, N.A. Full time

    Global Finance & Business Management ("GF&BM") India is a combined LOB-aligned (Line of Business-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has people across the globe, majority of whom are tasked with...


  • Bengaluru, Karnataka, India Fidelity International Full time

    About the OpportunityJob Type: PermanentApplication Deadline: 12 April 2024Job Description:Title Associate Retail OperationsDepartment Retail Operations - RRT CFTLocation BangaloreLevel Operational Processing-1We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and...