![Instem](https://media.trabajo.org/img/noimg.jpg)
Sas Administrator
2 weeks ago
Location:
_Pune (Remote working available) _
Status:
_Permanent, Full Time_
Package:
_Competitive Salary (fixed), Remote/Home Working (with one-off allowance), Flexible Working, _Development & Opportunity (Personal & Technical), Group Medical Policy, Group OPD Cover, Personal Accident Cover, Term Life Cover, 26 Days Leave (Buy & Sell Scheme), Referral Scheme, Discretionary Bonus, Benefits Hub.
_Who are we? **Well, we are a global provider of bespoke industry leading software solutions and services, which enables our clients to 'bring life enhancing products to market faster'. We boast over 700 pharmaceutical clients (including all the top 20), ranging from small to enterprise-sized organisations.
Over 50% of the global drug discovery process runs through our software at some point. Therefore, each Instem employee has a significant impact in helping to save/prolong people's lives all over the world. We want you to join our mission
Although we're a fast-growing organisation, we do have an incredibly supportive, communal and family-feel environment.
Why we're hiring a
SAS Administrator?
We are hiring a SAS Administrator as we continue to grow and achieve our ambitious 2025 goals
This role is a role where no two days are the same A position where you will be able to use your troubleshooting skills coupled with your customer support experience to cover a busy support desk.
You'll be able to see tasks through start to finish whilst mentoring and guiding other team members, all whilst continuing to use your SAS knowledge.
In this role you will report into the Client Support Manager with open and direct lines of communication at all times.
What to expect?
- Responding to tickets raised by clients via Zendesk ticketing system
- Advanced problem solving and troubleshooting
- Provision of expert advice and assistance relating to products and services
- L1, L2, L3 SAS Support, other 3rd party tools, and escalation to those external support services
- Escalation to internal leadership of issues for awareness
- Reporting to customer on progress and resolution
- Advanced problem solving and troubleshooting
Mentoring other Support Personnel in:
- Application support
- Customer Communication
- Customer activities, challenges and workflows
- Problem solving and troubleshooting.
- System knowledge
- Adherence to our Quality Management System (QMS) to ensure all work is handled securely, professionally and diligently.
Skills you'll need:
- Linux OS Experience
- Networking concepts and troubleshooting connectivity
- Good understanding of IT administrative responsibilities
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