Learning & Development Manager

2 weeks ago

India TDCX Full time

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission?

Key Responsibilities:

Performance Evaluation and Certification:
Conduct performance evaluations and certifications of trainers through coaching, mentoring, class observations, and assessments to maintain high training standards.

Goal Setting:
Establish team and individual goals in alignment with program and company objectives to drive continuous improvement and employee development.

Curriculum Design and Content Creation:
Design comprehensive course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices, and existing L&D strategies. Create engaging training materials, including presentations, manuals, videos, and interactive modules.

Training Program Development and Performance Monitoring:

Design, develop, and implement training programs for various aspects of operations, including process workflows, safety procedures, quality standards, and compliance requirements. Track and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.

Monitoring and Evaluation:
Periodically monitor and evaluate training program effectiveness, success, and Return on Investment (ROI), and communicate findings to stakeholders.

Team Development and Leadership Coaching:
Coach and mentor Operations Trainers to enhance their training delivery skills and ensure consistency in training standards across the organization. Provide coaching and mentoring to enhance leadership skills and support succession planning efforts.

Training Needs Analysis and Process Improvement:
Collaborate with cross-functional teams to identify training needs, opportunities for process improvement, and develop targeted training solutions to address them. Conduct training needs analysis to identify skill gaps and develop interventions.

Compliance Management:
Stay up to date on relevant regulations and industry standards and ensure that training programs are in compliance with all applicable requirements.

Resource Management and Course Evaluation:
Manage resources and schedules for training programs, ensuring timely delivery within budgetary constraints. Gather feedback on training courses and make recommendations for improvement based on evaluation data.

Stakeholder Collaboration:
Coordinate with internal and external stakeholders to deliver training on specific topics, fostering collaboration and knowledge sharing.

Ad Hoc Responsibilities:
Undertake any other duties and responsibilities assigned by management within the scope of your employment category, contributing to the effective implementation, maintenance, and continual improvement of the TDCX Quality Management System

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