Guest Service Associate

1 week ago


Delhi, Delhi, India PULLMAN Full time
JOB PURPOSE
  • To work as a Team Member ensuring cleanliness in Guestrooms and assigned public areas.
  • Handle external and internal customer requests professionally.
  • Service guest rooms, carry out turn down service, and ensure zero defect rooms as per LRA standards.
  • EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
  • Maintain designated areas as per LRA standards.
  • Empowered to provide personalized service and create memorable guest experiences.
  • KEY OPERATIONAL RESPONSIBILITIES
  • Financial-
  • Optimize chemical and equipment usage to save costs.
  • Maintain pantry stock and assist with store requisitions.
  • Operational-
  • Clean rooms to company and LRA standards, equip rooms with amenities.
  • Be helpful and courteous to guests, handle messages and requests.
  • Report any missing or damaged property, lost and found items.
  • Maintain hygiene standards, personal hygiene, and cleaning schedules.
  • Know proper trolley utilization, guest complaint handling, and safety measures.
  • Assist with inventory, report maintenance issues, and carry out shift duties.
  • Business plan / Analysis
  • Analyze guest complaints and feedback, monitor occupancy status and departmental financials.
  • General Duty
  • Maintain good relations with colleagues, respect supervisors and management.
  • Respond quickly to emergencies, have knowledge of in-house facilities, and adhere to hygiene and safety standards.
  • Follow environmental protocols and grooming standards.
  • Basic cleaning techniques including vacuuming, soil recognition, carpet care, and floor maintenance.


  • Delhi, Delhi, India ApplyT Full time

    Greetings of the DayWe are currently hiring for Guest Service Associate for a well known property based in delhi Chattarpur.Responsibilities: Uncover the specific responsibilities that Guest Service Associates undertake, from welcoming guests to handling checkins and checkouts. Explore their role in providing information about services, resolving issues, and...


  • Delhi, Delhi, India Hyatt Regency Delhi Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your customers.The Guest Service Associate is responsible to contribute to the smooth and efficient running of the Reception within the Rooms DivisionQualifications: Ideally with a relevant degree or diploma in Hospitality or Tourism management. Good customer service,...


  • Delhi, Delhi, India Marriott International, Inc Full time

    Job Number Job Category Golf, Fitness, & EntertainmentLocation JW Marriott Hotel New Delhi Aerocity, Asset Area - Hospitality District, New Delhi, Delhi, India VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and...


  • Delhi, Delhi, India Holiday Inn Full time

    Greet and welcome all guests and take beverage and food orders in a prompt and professional manner Be attentive to guest's needs Prepare food and beverages for service to guests and present food according to established health and presentation standards Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should...


  • Delhi, Delhi, India Holiday Inn Full time

    Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been...


  • Delhi, Delhi, India Holiday Inn Full time

    Duties and responsibilities Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact CRT/CMT or administer first aid/CPR as required....


  • Delhi, Delhi, India IHCL Full time

    Job Responsibilities**Job DescriptionsGuest Relation AssociateReports to -Front Office ManagerResponsibilities To have detailed information about the Hotel, product/services & room inventory. To have detailed information regarding arrivals, departures and daily occupancy. To check on VIP reservations, complete their preregistration formalities and extend to...


  • Delhi, Delhi, India PULLMAN Full time

    Job Description:Financial- Takes care of the restaurant cashiering as per policy. Helps manage crockery and appliances by avoiding breakages To assist with inventories as per schedules,Operational Prepares the restaurant and preparation areas as per the Outlet standards and layout. Welcomes guests and provides waiter service Before every shift, finds out...


  • Delhi, Delhi, India Hyatt Corporation Full time

    Guest Experience Associate Andaz Andaz Delhi IN - DL - New DelhiFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: NEW012996Local Summary Operational ·To assist in managing efficiently the department according to the established concept statement providing personalized, courteous, professional, efficient and flexible service at all times,...


  • Delhi, Delhi, India Holiday Inn Full time

    Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been...


  • Delhi, Delhi, India Andaz Delhi Full time

    SummaryOperational To assist in managing efficiently the department according to the established concept statement providing personalized, courteous, professional, efficient and flexible service at all times, following Andaz Delhi Standards of Performance. To check all due out folio's each morning for accuracy and presentation, to ensure follow up of all due...


  • Delhi, Delhi, India Marriott International, Inc Full time

    Additional Information Guest Experience ExpertJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel New Delhi Aerocity, Asset Area - Hospitality District, New Delhi, Delhi, India VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in...


  • Delhi, Delhi, India Naukripay Full time

    Guest Relation Officer, also referred to as a Guest Relation Coordinator or Guest Relation Specialist, is a customer service-focused professional responsible for warmly welcoming hotel guests.Whether accompanying guests to their rooms or helping with booking arrangements, Guest Relation Officers play a key role in guaranteeing a delightful and fulfilling...


  • Delhi, Delhi, India Corpodeck Services Pvt. Ltd. Full time

    Key Result Areas (KRAs)Guest Satisfaction:Ensure exceptional guest experiences by providing personalized assistance, addressing inquiries, and resolving issues promptly and courteously.Monitor guest feedback and satisfaction metrics to identify areas for improvement and implement strategies to enhance overall guest satisfaction.Communication and...


  • Delhi, Delhi, India Radisson Blu Marina Hotel Connaught Place Full time

    Can you be our guests' superhero?Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experienceOur first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality...


  • Delhi, Delhi, India Radisson Hotel Group Full time

    Can you be our guests' superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experience Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a...


  • Delhi, Delhi, India Bel Cibo Hospitality Pvt. Ltd. Full time

    Responsibilities:Greet and welcome guests in a friendly and professional manner.Provide excellent customer service by addressing guests' inquiries and resolving any issues promptly.Maintain a positive and helpful attitude to ensure a welcoming environment.Assist guests in making reservations and provide information about services and facilities.Handle guest...


  • Delhi, Delhi, India Radisson Hotel Group Full time

    Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experience Our first class Guest Relations Team is the heart of the house where we...


  • Delhi, Delhi, India Radisson Blu Marina Hotel Connaught Place Full time

    Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experienceOur first class Guest Relations Team is the heart of the house where we...

  • Security Associate

    1 week ago


    Delhi, Delhi, India AccorHotel Full time

    JOB PURPOSE: To ensure that Pullman and Novotel is a secure place. To ensure effective implementation of security system, policies and procedures and maintain hotel security standard as per hotel policy. * Floors: *- Security Associate would be responsible for security of guest rooms for the particular floor / floors assigned to him/her. Security Associate...