Guest Service Associate

1 week ago


Delhi, Delhi, India PULLMAN Full time

Job Description:

Financial
-
Takes care of the restaurant cashiering as per policy.

  • Helps manage crockery and appliances by avoiding breakages
  • To assist with inventories as per schedules,

Operational

  • Prepares the restaurant and preparation areas as per the Outlet standards and layout.
  • Welcomes guests and provides waiter service
  • Before every shift, finds out about dish composition and any service related official communication.
  • Organizes his/her work to suit fluctuations in numbers, events and guests
  • Ensures the equipment used remains in good condition
  • Cleans and polishes Glassware, Silverware
  • Replenishes supply of linen and other Operating equipment.
  • Obtains requested items from the storeroom.
  • Follows correct sequence of service outlined in the Standard Operating Manual.
  • Sets up tables in accordance with Restaurant policy.
  • Cleans and removes dishes from the table after service is completed.
  • Cleans all spillage during mealtime and at closing.
  • Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
  • Cleans and tidies the restaurant and preparation areas after closing

Team Management

  • Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel

General Duty
-
Suggests food and beverages, therefore to be well versed with the menu, method of preparation and accompaniments.

  • Maintains cleanliness and miseenplace level at working station and service pantry for smooth operation.
  • Keeps general appearance and maintenance of Restaurant working areas.
  • Maintains excellent grooming standard at all times.

Inter - Personnel Traits

  • Committed to delivering high levels of customer service
  • Positive attitude
  • Good communication skills
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Resilience

Qualifications:

  • Vocational certificate or diploma in F&B
  • Language skills: fluent in the national language and business English


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