Customer Success Executive
2 weeks ago
About Company:
MyOperator is India's leading cloud communications provider, serving 10,000+ businesses with a comprehensive SAAS platform, including Cloud Call Center, WhatsApp API, IVR, Toll-free Numbers, and Enterprise Mobility.
We are hiring for a passionate, independent and ambitious account management professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The CSM should be a good listener and be able to handle the customer's queries smartly. He should be open to learning and unlearn based on the situational demand.
Key Responsibility Area
- Responsible for deriving major factors for expansion of revenue from the existing clients. He/She should be able to achieve targets in the given timeline (Upgrades, Referrals, Renewals etc )
- Targeting a specific pool of low and medium usage from the existing set of clients and ensure to maximise their product usage and call volume
- Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume
- Maintaining the retention rate of the existing clients as per the company benchmark
- Sharing weekly and monthly reports with the reporting manager
- Getting case studies and testimonials from the targeted pool of clients
- Coordinating with the other departments meets the allotted benchmarks
- Working on the product metrics to get better understanding of the clients to be contacted
- Provide advanced training to the clients for the advanced and targeted features
- Meeting/Emeeting clients depending on the client requirements for product training or any additional requirements
- Sharing weekly and monthly reports with the reporting manager
Requirements:
- Proven experience as an Account Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Handson experience with CRM software is a plus
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales
- Selfmotivated with a resultsdriven approach
- Aptitude in delivering attractive presentations
Schedule:
- Day shift
Education:
- Bachelor's (preferred)
Experience:
- Customer retention: 1 year (preferred)
- Upselling: 1 year (preferred)
Language:
- English (preferred)
Work Location:
In person
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