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Clinic Business Representative Associate

4 months ago

Bengaluru, Karnataka, India Allina Health Full time

Description

: Principle Responsibilities Greets, welcomes, and performs the registration process with patients in person or by phone Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentationAssists patients with telephone encountersIdentifies key words to initiate appropriate responses and de-escalation techniques as neededDirects patients to appointment or procedure Collects co-pays and/or remaining balances Obtains signatures from patients as neededResponds to questions regarding financial assistance programsPerforms the End of Day reconciliation processMay participate in the prescription refill order process as appropriate and in scope for position Manages and organizes the patient care lobby (or lobbies) and provides other department support Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the dayUnpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as neededMay schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary partiesPerforms weekly downtime checkActive participation in staff meetings Other duties as assigned. Job Requirements Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferred and Associate's or Vocational degree preferred 1 year of basic computer skills required and 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel) preferred and 0 to 2 years of customer service, clerical, or other business office environment experience preferred and 0 to 2 years of medical terminology knowledge preferred Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently