Client Servicing Manager

1 week ago

Mumbai, Maharashtra, India FoxyMoron Full time

Job Purpose:
Primary role is to understand client needs, build strong relationships, and ensure the successful execution of delivarable.

Responsible to collaborate with internal teams to deliver tailored solutions, monitor campaign performance, and provide proactive support to drive client satisfaction and business growth.

Roles and Responsibilities1.

Client Relationship Management:

  • Ensure team adherence to the client's brand identity, core values, and USPs to execute digital strategies effectively.
-Develop and maintain strong, trusting relationships with clients.-Develop comprehensive brand plans that align with the client's long-term objectives and marketing goals.-Serve as the primary point of contact for all client inquiries, requests, and concerns.-Regularly communicate with clients to understand their needs, objectives, and feedback.-Client onboarding

Coordination and collaboration:

  • Work closely with internal teams, including creative, media, and production, to ensure timely and successful delivery of projects.
-Coordinate project timelines, budgets, and deliverables to meet client expectations.-Collaborate with seniors and other departments to conduct brand analysis and extract valuable insights from the data and reports.

Quality Check:

  • Supervise Quality Check and posting on social media platforms.
-Attend shoots and music recordings.

Timelines and Schedules:

  • Prioritizing tasks and maintaining timelines and schedules.
-Prioritize tasks across various brands ensuring the timely & accurate delivery of client work.-Promptly responding to emails.

Research:

  • Stay up-to-date on industry trends and best practices to create innovative art work to ensure that designs are relevant and effective in capturing the target audience's attention
  • Conduct competitive and industry analysis to understand the brand positioning, target audience demographics, preferences, and behavior to tailor messaging effectively.
  • Research on cutting-edge technology to inspire innovative ideas and conceptual breakthroughs.

Team Management:

  • Conduct weekly team meetings to track progress, provide feedback, and mentor teams for proactive problem solving on client side and internally
  • Promote a culture of research and self development within the team while organizing regular one on one feedback discussions with team members

Communication:

  • Communicate regularly with team members to provide updates on status and upcoming deadlines, fostering a collaborative working environment.
-Act as POC for internal and external escalations in case the juniors are unable to resolve a problem.

Reports:

  • Ensure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creation
  • Review reports created by juniors for social media and brand analysis.
-Review and vet the campaign cost sheets, and financial trackers and create presentations for client and internal meetings.-Lead JSRs to be able to align tasks properly.

Time Management:

  • Following of internal TATs, tasks prioritization, and timely delivery of work.

Vendor Management:

  • Ensure smooth Vendor Management, invoicing, and timely payments.
Skill Set:1. 4-6 years of industry experience preferred.

  • Prior experience in Client Servicing and Account Management in a digital agency is a must along with team management.
  • Demonstrate a solid understanding of social media platforms, with knowledge of media amplification and familiarity with multiple verticals within the digital realm.
  • Excellence in communication, both verbal and written, presentation skills.

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