Senior Associate Job Details Allstate Insurance Company
1 week ago
Date Opened:
May 22, 2024
Location:
Pune, Maharashtra, IN
Company:
Allstate Insurance Company
Job Responsibilities
Customer Service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans. Audit calls and provide feedback to the claim handler on the production floor
Conduct voice interviews to identify trainable candidates
Administration and Operational Management
Identifies issues and potential solutions on all aspects of the claims business
Gathers, analyzes and evaluates complex and occasionally highly complex claim processes or procedures; obtains facts and explains complex information
Assists leadership in developing strategies of operational improvement
Assists with establishing unit goals/objectives
Participates in the implementation of process improvement, operational performance and effectiveness programs and changes
Develops and manages processes to ensure delivery of compassionate service that is fast, fair and easy
Ensures adherence to empathetic and responsive customer service in all transactions
Training - Develop and Deliver
Participates in assessing unit needs for training and development
Win input from more experienced Team Leads/FLB, provides coaching/mentoring and feedback and may lead training
Knowledge/Skills/Abilities/Experience
Bachelors' degree is mandatory
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies advanced knowledge of Subrogation, coverage, negotiation and/or arbitration skills and regulation
Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data and advanced knowledge of problem solving and preparation of complex reports for analysis
Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships
Should have spent a minimum of 6 months in a voice role within Allstate
-
Pune, Maharashtra, India timesjobs Full timeSenior AssociateDate Opened: May 30, 2024Location: Pune, Maharashtra, INCompany: Allstate Insurance CompanyJob ResponsibilitiesCustomer ServiceMakes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been metManages, researches, and...
-
Associate Job Details Allstate Insurance Company
1 month ago
Pune, Maharashtra, India timesjobs Full time:AssociateDate Opened: May 22, 2024Location: Pune, Maharashtra, INCompany: Allstate Insurance CompanyTo review the requests received for the changes to the Auto/Property policies and process the changes as per the guidelines laid down.Job ResponsibilitiesAbility to skim through Auto/Property policies and based on insureds/agents request, policy guidelines &...
-
Pune, Maharashtra, India timesjobs Full time:AssociateDate Opened: May 22, 2024Location: Pune, Maharashtra, INCompany: Allstate Insurance CompanyTo review the requests received for the changes to the Auto/Property policies and process the changes as per the guidelines laid down.Job ResponsibilitiesAbility to skim through Auto/Property policies and based on insureds/agents request, policy guidelines &...
-
Associate Job Details Allstate Insurance Company
3 weeks ago
Pune, Maharashtra, India timesjobs Full time:AssociateDate Opened: May 22, 2024Location: Pune, Maharashtra, INCompany: Allstate Insurance CompanyTo review the requests received for the changes to the Auto/Property policies and process the changes as per the guidelines laid down.Job ResponsibilitiesAbility to skim through Auto/Property policies and based on insureds/agents request, policy guidelines &...
-
Associate
1 week ago
Pune, Maharashtra, India Allstate Insurance Company Full timeDate Opened:Aug 31, 2023Location: Pune, Maharashtra, INCompany:Allstate Insurance CompanyJoin Allstate:Where Dreams and Protection Align:Are you ready to take your career to new heights? Look no further than Allstate, a pioneering leader in the insurance industry with a rich legacy of excellence and innovation. We're seeking talented individuals like you to...
-
Pune, Maharashtra, India timesjobs Full timeAnalyst - OperationsDate Opened: Nov 2, 2023Location: Pune, Maharashtra, INCompany: Allstate Insurance CompanyJob Summary:Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been metManaging, researching on auto claims, working...
-
Pune, Maharashtra, India timesjobs Full timeAnalyst - OperationsDate Opened: Nov 2, 2023Location: Pune, Maharashtra, INCompany: Allstate Insurance CompanyJob Summary:Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been metManaging, researching on auto claims, working...
-
Pune, Maharashtra, India timesjobs Full timeAnalyst - OperationsDate Opened: Nov 2, 2023Location: Pune, Maharashtra, INCompany: Allstate Insurance CompanyJob Summary:Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been metManaging, researching on auto claims, working...
-
Operations Associate- International Chat
1 week ago
Pune, Maharashtra, India Allstate Insurance Company Full timeDate Opened:Nov 16, 2023Location: Pune, Maharashtra, INCompany:Allstate Insurance CompanyAllstate Insurance has an exciting opportunity for Operations Associate Chat ProcessAllstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer experiences, establishing...
-
Associate - Claims Payments
1 week ago
Pune, Maharashtra, India Allstate Insurance Company Full timeDate Opened:Aug 29, 2023Location: Pune, Maharashtra, INCompany:Allstate Insurance CompanyResponsibilities:Allstate Insurance has an exciting opportunity for Auto-technical Claims Associate.Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer...
-
Senior Associate
1 month ago
Pune, Maharashtra, India Allstate Insurance Company Full timeShort DescriptionAllstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer experiences, establishing connections through technology, and using continuous improvement is transforming how we settle insurance claims. Unexpected events are often unnerving. So,...
-
Senior Associate
1 week ago
Pune, Maharashtra, India Allstate Insurance Company Full timeShort DescriptionAllstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer experiences, establishing connections through technology, and using continuous improvement is transforming how we settle insurance claims. Unexpected events are often unnerving. So,...
-
Senior Associate
3 weeks ago
Pune, Maharashtra, India Allstate Insurance Company Full timeShort DescriptionAllstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer experiences, establishing connections through technology, and using continuous improvement is transforming how we settle insurance claims. Unexpected events are often unnerving. So,...
-
Associate
1 week ago
Pune, Maharashtra, India Allstate Insurance Company Full timeDate Opened:Mar 27, 2024Location: Pune, Maharashtra, INCompany:Allstate Insurance CompanyJob Responsibilities: Completes transactional requests received from internal and external customers, agencies, mortgage companies through the various channels Develop understanding of SOX and regulatory compliance audits to provide an exceptional service experience Meet...
-
Pune, Maharashtra, India timesjobs Full time## ### Analyst- Workforce Management- Date Opened: May 20, 2024- Location: Pune, Maharashtra, IN- Company: Allstate Insurance Company### Workforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and customer...
-
Pune, Maharashtra, India timesjobs Full time## ### Analyst- Workforce Management- Date Opened: May 20, 2024- Location: Pune, Maharashtra, IN- Company: Allstate Insurance Company### Workforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and customer...
-
Associate - Operations
1 week ago
Pune, Maharashtra, India Allstate Insurance Company Full timeDate Opened:Apr 30, 2024Location: Pune, Maharashtra, INCompany:Allstate Insurance CompanyResponsibilities: Completes transactional requests received from internal and external customers, agencies, mortgage companies through the various channels Develop understanding of SOX and regulatory compliance audits to provide an exceptional service experience Meet...
-
Associate
1 week ago
Pune, Maharashtra, India Allstate Insurance Company Full timeDate Opened:Mar 29, 2024Location: Pune, Maharashtra, INCompany:Allstate Insurance CompanyResponsibilities:Customer Service Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met Manages, researches, and resolves complex and...
-
Associate - Accounting & Imaging
1 week ago
Pune, Maharashtra, India Allstate Insurance Company Full timeDate Opened:Feb 22, 2024Location: Pune, Maharashtra, INCompany:Allstate Insurance CompanyResponsibilities: Completes transactional requests received from internal and external customers, agencies, mortgage companies through the various channels Develop understanding of SOX and regulatory compliance audits to provide an exceptional service experience Meet...
-
Associate
1 week ago
Pune, Maharashtra, India Allstate Insurance Company Full timeDate Opened: Apr 9, 2024Location:Pune, Maharashtra, INCompany:Allstate Insurance CompanyJob Description:To review the requests received for the changes to the Auto/Property policies and process the changes as per the guidelines laid down.Job Responsibilities Ability to skim through Auto/Property policies and based on insured's/agents request, policy...
