Salesforce Service Cloud engineer

2 weeks ago


Mumbai, Maharashtra, India Anicalls (Pty) Ltd Full time
Experience: 10+ years of applicable IT experience

  • Certification in
  • Minimum of 5 years of experience with Service cloud - Case Management, Knowledge Management, Customer Communities portal
  • Minimum of 5 years of experience leading teams.
  • Minimum of 2 years of experience Genesys Pure cloud (optional)
  • Experienced with working in DevOps model
  • Experienced working with global business stakeholders and multiple IT teams.
  • Good Coordination and Communication skills
  • Experience in Contact Center/Customer Service business area is a plus.
  • Exposed to working or integrating with Automation Solutions (optional)
  • Experience with leading teams involving multiple technology platforms


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