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Data Operations Lead

3 months ago

Mumbai, Maharashtra, India Lenovo Full time

Description and Requirements

SSG Hiring

Core Skills

In-depth knowledge of at least one of the core technologies – Database, data lake, Middleware, and ERP. Some of the key technologies include but are not limited to Oracle, MS SQL, NexGen databases such as MySQL, Cassandra, NO SQL, MariaDB, Tibco, Open-Source technologies, WebSphere, etc. Ability to lead and manage the team for monitoring and Schedule Jobs, reporting errors, User Access management, and escalations. Ability to define, refine, and manage SOPs for day-to-day operations. Ability to work with business owners for service continuity including break-fix, and disaster recovery activities. Led and manage team to support activities for new site rollout, upgrades, and updates on a need basis. Shift Operations Management Ability to track, manage and comply with KPIs, Obligations, and SLAs Good analytical and problem-solving skills. Create, review, and validate the training contents, and deliver new resources, and new technologies. Collaborate and be part of periodic various IT Audits as directed by the client. Knowledge of data analytics, data compliance, and integration technologies would be an added advantage.

Soft and Leadership skills

Ability to lead and drive for results and client C-SAT is met. Ability to lead large and cross-collaboration, matrix teams. Independently work and engage customers directly. Mentoring and coaching skills Operational Budgeting and cost management Staffing and resourcing Partner relationships for staffing

Experience & Skills

Education: A bachelor's degree or equivalent is preferred. Experience: 10-12 years of working experience; 5-7 Years of customer services Excellent command over verbal & written English Language Experience with ticketing tools Skilled in Excel Persistent, detail-oriented, able to multitask Additional Locations : * India - Mahārāshtra - Mumbai * India - Mahārāshtra - Mumbai * India * India - Mahārāshtra * India - Mahārāshtra - Mumbai , * India - Mahārāshtra - Mumbai