Assistant Manager, B2C Sales

2 weeks ago


Hyderabad, Telangana, India Indian School of Business Full time

Job Purpose -

This role would be part of the B2C sales function for our Digital Learning Business Unit. He/she would drive the new customer acquisition, customer relationship management, Operations and reporting.

KRAs for this role -

  • New Customer Acquisition
  • Conversion of leads received through various marketing channels.
  • Consistently achieve revenue targets in line with team/organizational objectives.
  • Proactively identifying cross-selling/up-selling opportunities with the existing customers.
  • Identifying references through the existing customer base to increase the sales pipeline.
  • Operations & Reporting
  • Timely action on assigned leads, progressing them through stages towards conversion.
  • Contribute towards improving enrollment conversion ratio by improving sales processes.
  • Maintaining data hygiene and accuracy for leads assigned on the assigned CRM.
  • Cross-Functional Collaboration
  • Collect feedback from prospects on product viz. competition analysis, user experience, desired outcomes etc. and share with content, marketing and platform teams.
  • Work with assigned cross functional team to setup and/or improve sales processes, customer acquisition activities.

Qualification and Experience -

  • At least 4-5 years of experience in B2C Sales, Edtech experience will be a plus.
  • MBA degree
  • A proven track record of meeting and exceeding sales targets, desire to taken on ambitious targets and own the outcomes.
  • Excellent verbal, listening and written business communication skills.
  • Premium product/service mindset (not "sales by discounting" mindset)
  • Strong analytical skills especially with respect to sales performance metrics and reporting
  • Personality/gravitas/confidence to interact with business leaders and senior professionals as a peer and trusted advisor, rather than as a "requirement taker."
  • A problem solver with a good stakeholder management skill
  • Looking after entire Sales Cycle. Updating and maintaining the Reports, coordinating with other Teams to ensure seamless experience of prospects


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