Customer Service Executive
2 weeks ago
Company:
Hinduja Global Solutions
Location:
Andheri Salary: 23,400 in hand
(First 3-6 months on contract)
Working Days:
- 6 days Working
- 1 Rotational weak off
Shifts:
Rotational shift (Day & Night)
(People leaving office after 10 pm will get drop till residence)
- Till Virar
- Till CST/ Churchgate
Timings: 7am
- 1am (9 hours working any shift from this category)
Roles and Responsibilities:
- Order Management: Assist customers with order placement, modifications, cancellations, and tracking shipments to ensure timely delivery and accurate information.
- Product Expertise: Develop a deep understanding of our mattress products, features, and benefits to provide comprehensive information and recommendations to customers, helping them make informed purchasing decisions.
- Troubleshooting and
Technical Support:
Troubleshoot product-related issues, warranty claims, and technical inquiries to resolve customer concerns and ensure a seamless customer experience.
- Proactive Communication: Reach out to customers regarding order updates, delivery schedules, and potential delays, keeping them informed throughout their buying journey.
- Escalation Management: Act as a point of escalation for complex or unresolved customer issues, collaborating with relevant departments to find suitable resolutions and ensure customer satisfaction.
- Maintain Records: Document all customer interactions, inquiries, and resolutions accurately in the CRM system to facilitate effective tracking and future reference.
- Continuously Improve Processes: Provide feedback on customer concerns, common queries, and pain points to contribute to process improvement initiatives and enhance the overall customer service experience.
- Uphold Company Values: Represent our brand professionally and positively, promoting the company's values, vision, and mission at all times
Contact-
HR Sherly
Job Types:
Contract, Full-time
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