Application Specialist

1 week ago

Mumbai, Maharashtra, India Roche Full time
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

This position will be based in Nagpur & will be reporting to Application Support Manager

Application Specialists provides after-sales support to customers on Roche Diagnostics Product Portfolio.

The application support provided on the phone, by email or during site visit is in the form of troubleshooting assistance, technical product information, operation instructions, product application information, operator training and a variety of application-related work (set-up, optimization, workflow, correlation, etc).

The Application Specialist suggests solutions upon consulting with the internal teams and supports other Roche colleagues with in depth product expertise.

This position also complies with Roche procedures as well as documentation requirements.

You will be responsible for

  • Providing support to customers when any technical issues arise in a prompt and timely fashion (standby hours may be required occasionally).
  • Providing postsales support to the customer to aid in establishing new parameters and answer technical inquiries.
  • Installing & configuring instruments and related reagents. Setup/optimize assays.
  • Perform customer training.
  • Collaborate with Sales & Technical Support Specialists etc in troubleshooting problems.
  • Maintain and develop customer facing documentation for support and training.
  • Attend training on appointed Roche instrumentation and / or Roche applications.
  • Perform or assist with software upgrades of customer instrument base.
  • Install applications on Roche platforms according to Roche guidelines / procedures;
  • Participate in regional and national conference calls by updating the technical team on issues.
  • Run correlation studies and validations in coordination with the customer if/as required;
  • Establish a plan to visit and/or communicate with each assigned customer on a cycle or frequency matching the customer's needs and support requirements and Roche's business priorities.

Who You Are:
You will have a successful and considerable proven track record in leading people, preferably acquired in the healthcare industry.

To be considered for this role, you will need Degree educated or equivalent in engineering, scientific or related field and to evidence your success in service delivery; a proven track record of developing strong relationships with key stakeholders to the highest decision making level leading to successful business outcomes.

A strategic thinker with an entrepreneurial spirit and the ability to prioritize and deliver, you can drive change and adoption of new concepts.


With confidence and passion, you will have excellent written and verbal communication skills, and be able to communicate with maximum impact.


Resilient, tenacious, you strive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.

With strong analytical skills, you are at ease working with technical and scientific information.


This position offers exposure to wider Roche organization at all levels and therefore you must have the qualities to make a positive, professional impact in a matrix environment and win the hearts and minds internally.


Mindset:
is the mindset and culture we adopt to help achieve our vision and realize our strategy

The dimensions are:

  • We are passionate about our customers and patients
  • We radically simplify
  • We trust, collaborate & have fun
  • We ALL lead
  • We experiment & learn


As Application Specialist at Roche Diagnostics India & NM, you will be expected to demonstrate dimensions and help evolve the functions culture beliefs as part of the India journey.

Experience required 3+ years of experience in application support, troubleshooting & should be in a Multinational Company.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.


For more than 60 years, Roche has been committed to making a difference to the lives of people in India.

Roche Diagnostics India is the market leader in In-Vitro-Diagnostics, providing diagnostic testing for early detection, evaluation and monitoring of disease.

On the product side, the organisation provides a wide range of diagnostic products for customers around distinct disease areas namely diabetes, virology, blood screening, women's health, microbiology, oncology and genomics.

Roche is an Equal Opportunity Employer.

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