Customer Relations Manager

1 week ago


Delhi, Delhi, India A Toddler Thing Full time

Requirements for Customer Relationship Manager:

  • Experience of 4-5 years in the relevant field
  • Capable of managing a team of 3 executives
  • Empathetic to new mothers/parents and their temperament. Patience while dealing with queries
  • Ready to work full time on-site in Coimbatore
  • Strong English language skills (Written and Oral). Tamil (Oral). Bonus if the person can speak Hindi and other and regional languages too
  • Familiarity with social media platforms and their use in customer service
  • Willingness to work flexible hours, including evenings, weekends, and holidays (if required)
  • Delegate job roles efficiently

Role:

  • Solving customer problems via Whatsapp/Phone calls/Instagram/Emails/In-person shopping
  • Developing and implementing SOPs for all customer care requirements and situations – loyalty programs, return/refund policies etc.
  • Quick turnaround of solving customer issues
  • Identifying areas of improvement for the business in terms of customer care
  • Building a community of loyal customers and engaging them on various platforms


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