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Customer Relations Manager
1 week ago
Requirements for Customer Relationship Manager:
- Experience of 4-5 years in the relevant field
- Capable of managing a team of 3 executives
- Empathetic to new mothers/parents and their temperament. Patience while dealing with queries
- Ready to work full time on-site in Coimbatore
- Strong English language skills (Written and Oral). Tamil (Oral). Bonus if the person can speak Hindi and other and regional languages too
- Familiarity with social media platforms and their use in customer service
- Willingness to work flexible hours, including evenings, weekends, and holidays (if required)
- Delegate job roles efficiently
Role:
- Solving customer problems via Whatsapp/Phone calls/Instagram/Emails/In-person shopping
- Developing and implementing SOPs for all customer care requirements and situations – loyalty programs, return/refund policies etc.
- Quick turnaround of solving customer issues
- Identifying areas of improvement for the business in terms of customer care
- Building a community of loyal customers and engaging them on various platforms
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