Manager - Guest Relations
4 weeks ago
To oversee guest relations at the store and boost customer satisfaction, following company procedures. Responsibilities include:
- Supervising all guest relations functions to improve customer experience.
- Monitoring store foot traffic and developing strategies for customer engagement.
- Addressing guest inquiries and ensuring their needs are met.
- Managing the Guest Relations department and staff efficiently.
- Analyzing customer data for insights to enhance performance.
- Coordinating event management for store launches and exhibitions.
- Keeping updated on competitor products to assist customers.
Required Skills:
- Proficient in Floor Management.
- Strong communication and interpersonal skills.
- Background in Hospitality and Administration.
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