Vice President

1 week ago


Bengaluru, Karnataka, India Reward360 Full time
Reward360 Global Services is India's leading Customer Engagement Solution provider, empowering organizations worldwide to cultivate customer loyalty daily. With over 18 years of experience, R360 has successfully executed loyalty programs for renowned brands like Standard Chartered Bank, American Express, HDFC Bank, ICICI Bank, and Axis Bank. Collaborating across Technology, Marketing, Alliances, Business, Product, and Operations teams, we deliver top-notch loyalty programs in India.

Join our team as the VP, Concierge and take charge of leading the digital concierge function at R360. You will oversee a premier customer base from India's top banks, airlines, and retail partners.

Key Responsibilities:
  • Lead and mentor a team of concierge professionals to ensure exceptional service.
  • Analyze performance metrics for service excellence and client satisfaction.
  • Manage end-to-end delivery of solutions for clients, collaborating with stakeholders.
  • Identify and address risks related to concierge services, including data privacy.
  • Optimize processes to enhance customer experience and engagement.
  • Stay updated on industry trends and implement innovative solutions.
  • Ensure compliance with regulations and internal policies.
  • Provide regular reports to senior management on service performance and client satisfaction.

Requirements:
  • Bachelor's/Master's degree with 12+ years of experience.
  • MBA with additional qualifications related to concierge services.
  • Minimum 5 years of experience managing B2B clients for affluent customer services.
  • Experience in loyalty & rewards, ecommerce, BFSI, or Airlines preferred.
  • Strong business finance understanding.
  • Proficient in client management with excellent communication skills.
  • Strong team management and leadership abilities.


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