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Fusion SCM/ Fin Technical Consultant

3 months ago

Bengaluru, Karnataka, India Oracle Full time

Job Title: Support Analyst at Oracle

The position available is for a Support Analyst focused on Oracle SCM/ Finance and ERP products, specifically Order to Cash Technical. The Support Analyst will be responsible for delivering top-notch customer service support, handling incident tracking, diagnosis, replication, troubleshooting, and resolution of complex cases.

Position Overview:

  • Provide high-level technical support for Oracle SCM products
  • Demonstrate expertise in SQL with a strong knowledge base
  • Troubleshoot and resolve complex technical issues
  • Offer customer service on both technical and functional levels
  • Work closely with customers to advise on product usage and resolve critical issues
  • Manage and resolve critical customer issues effectively
  • Act as a Situation Manager for sensitive problems
  • Conduct knowledge sharing and formal training sessions
  • Create and review Knowledge Articles

Qualifications:

  • Must Have Skills
  • Experience in SaaS SCM suite implementation, support, or upgrade
  • Hands-on experience with Oracle Integration Cloud and Release 12.x SCM modules
  • Ability to analyze software Log and Trace files to resolve issues
  • Conduct functional testing based on business requirements
  • Nice to Have Skills
  • Experience in Oracle SaaS SCM Suite implementation, support, or upgrade
  • Configuration experience in various tools like SQL & PLSQL, BI Publisher, and more
  • Knowledge of Fusion Cloud architecture and services
  • Experience in XML, Java, J2EE, Oracle ADF, and more
  • Personal Attributes:
  • Self-driven, problem solver with excellent communication skills
  • Customer-focused and results-oriented
  • Team player with strong analytical and organizational skills
  • Note:
  • Flexibility to work in shifts is required. Locations: Bangalore, Hyderabad, Noida.
  • Others
  • Effective analytical and organizational skills
  • Proficient in spoken & written English
  • Continuously learn and adapt to evolving technologies
  • Experience in Managed Services and client relationship management

Education & Experience:

Academics:

Preferably BE, BTech, MCA, CA, or equivalent. Other qualifications with relevant experience will be considered.