Technical Analyst 4-Support

1 week ago

Bengaluru, Karnataka, India Oracle Full time

GlobalCustomer Support – Exadata:
Job DescriptionWe are looking to recruit a

Principal Software Engineer

to the established Oracle Database Exadata support team. The successful candidate will be located in India. The team's main responsibility is to troubleshoot highly complex technical issues related to the

Oracle Exadata and

within areas like


Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Enterprise Manager etc.

The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms

. The selected candidates are expected to working partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Database technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

RESPONSIBILITIESThe main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle Database) requiring high level of technical expertiseWorks directly with customersParticipates in weekend rotation and shiftsParticipates in initiatives that improve overall product and documentation qualityParticipates in product/platform testingDrives improvements in product qualityServes as Situation Manager on highly sensitive Customer issuesConsults with Management in directing resolution of critical Customer situationsConsults with Customers on complex use of Oracle productsAchieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.

Creation/Review of Knowledge ArticlesContribute significantly towards the "My Oracle Support" Database communitiesAnalyzes work load, determines best practices and implements changes to improve productivityProactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilitiesWho are we looking for?QUALIFICATIONS- Technical degree .

BE / / / MCA / .

in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.- Greater than 9 years of industry experienceTECHNICALSKILLSWe are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge.

You should have expertise in Real Application Cluster (RAC), Dataguard & ASM/Storage areas.

Operating systems expertise / SA &general awareness on rest of the areas mentioned below, will be an added advantage- Database architecture knowledge and administration- Experience with clustering technologies from different vendors- Thorough understanding of the Oracle database features- Extensive hands on interaction with large Database management systems- Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios.

- Performance Tuning, Parallel query, Query tuning- Networking- Partitioning- Database Security- Enterprise Manager- General UNIX/Linux concepts & Administration- Managing Kernel Parameters, Partitioning and File systemsPERSONAL ATTRIBUTESSelf driven and result orientedStrong Problem solving/analytical skillsStrong customer support and client relation skillsEffective communication (verbal & written)Focus on relationships (internal & external)Strong willingness to learn new things and share them with othersInfluencing/negotiatingTeam playerCustomer focusedConfident and decisiveEnthusiasmFlexibilityCoaching/knowledge transfer AbilityAbility to write technical BulletinsCareer Level - null

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