Senior Associate

Manager, Global HRIS T2
The Manager Global HRIS T2 job oversees and maintains optimal function of the human resources information system (HRIS), which includes installation, customization, development, maintenance, and upgrade to applications, systems, and modules. As a subject matter expert in human resources information systems, this job collaborates with executive leadership and HR staff to identify system improvements and enhancements and ensures the human resources information system complies with data security and privacy requirements.

Key Responsibilities and Duties Designs, develops, tests, and directs on-going administration of the human resource information system including selection of software and hardware. Collaborates and develops strong relationships with HR business in India and globally to understand business problems and provide solutions. Oversees the maintenance and processing of employee records to ensure records are accurate and up to date. Analyzes the organization's HRIS needs, and works with vendors and/or programmers to design system specifications. Implements and maintains specially designed human resources information systems and related policies and procedures designed to obtain, record, and process employee information. Recommends, implements, and plans for improvements, enhancements, and new applications to the human resources information system. Reviews all systems enhancement change requests while providing consultative guidance on best business practices. Serves as lead representative and liaison between HR, information services, external vendors, and other stakeholders for HRIS design and implementation projects. Analyzes requirements, provides solutions, and participates in design and testing to deploy HRIS configurations and integrations. Manages small to medium projects by doing estimations, resource planning, issue management and risk mitigations. Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level
8IC

Job Title: Portal Content Manager, HR Helpdesk

Business Area: Human Resources

To be filled out by Compensation:

Job Code:

Job Tier: 8IC

Job Family: HR GSSC

FLSA:

Position Summary: Describe below the primary purpose and function of this job

The HR Knowledge Management Portal Manager oversees the development, implementation, and maintenance of a comprehensive HR knowledge management portal. The primary purpose of this role is to ensure the efficient organization, accessibility, and accuracy of HR-related information and resources within the portal. By effectively managing the portal, the manager facilitates streamlined access to HR policies, procedures, training materials, and other relevant documentation for employees and stakeholders. Additionally, the manager collaborates with HR professionals to continuously improve the portal's content and functionality, ultimately enhancing the organization's HR knowledge management capabilities.

Key Duties & Responsibilities : List up to 5 key duties and responsibilities, management responsibilities and time spent (if applicable)

1. Develop and implement strategies for the creation, organization, and maintenance of HR-related content within the knowledge management portal.

2. Collaborate with HR stakeholders and other organizational stakeholders (as required) to identify and prioritize information needs, ensuring that the portal meets the requirements of various user groups.

3. Oversee the design and architecture of the portal to optimize usability, searchability, and navigation for end-users.

4. Regularly review and update content within the portal to reflect changes in HR policies, procedures, regulations, and best practices.

5. Establish and enforce quality standards for content accuracy, consistency, and relevance throughout the portal.

6. Provide training and support to HR staff and other users on how to effectively utilize the portal to access information and resources.

7. Monitor portal usage metrics and gather feedback from users to identify opportunities for improvement and enhancement.

8. Manage vendor relationships and contracts related to the portal's technology platform and content management tools.

9. Stay informed about emerging trends and technologies in knowledge management and HR information systems to ensure the portal remains current and competitive.

10. Lead initiatives to promote the adoption and engagement of the portal among employees, fostering a culture of self-service and continuous learning within the organization.

Management/Leadership Responsibility: Is management of people a primary focus of the role? If so, how many direct and indirect employees are managed? Do any of them manage a function or process?

1. **Project Management**: Overseeing the implementation and maintenance of the HR related content within the knowledge management portal, including setting timelines, managing resources, and coordinating with cross-functional teams.

2. **Strategic Planning**: Contributing to the development of strategic plans and objectives for the knowledge management portal in alignment with organizational goals and priorities.

3. **Stakeholder Engagement**: Building and maintaining relationships with key stakeholders across HR and other departments to understand their needs, gather feedback, and ensure alignment with the portal's objectives.

4. **Change Management**: Leading change initiatives related to the portal's implementation, upgrades, or enhancements, including communication, training, and support strategies to facilitate adoption.

5. **Vendor Management**: Managing relationships with external vendors and partners involved in the development, maintenance, or support of the portal, including contract negotiation and performance monitoring.

6. **Thought Leadership**: Serving as a subject matter expert on knowledge management best practices and technologies, providing guidance and recommendations to internal teams and leadership.

7. **Continuous Improvement**: Driving continuous improvement efforts to enhance the functionality, usability, and effectiveness of the portal based on user feedback, industry trends, and emerging technologies.

8. **Quality Assurance**: Ensuring that content within the portal meets quality standards and compliance requirements, and implementing processes for ongoing review and updates as needed.

9. **Training and Development**: Providing mentorship, coaching, and knowledge sharing opportunities for junior team members or colleagues involved in portal-related projects or initiatives.

10. **Representation**: Representing the organization externally in forums, conferences, or industry groups related to knowledge management or HR technology, showcasing the organization's expertise and thought leadership.

Budget Responsibility: Does the position have responsibility for Revenue, Operating (expense) Budget, etc.? If so, what is the scope?

This role does not have any budget Responsibility

Problem Solving : What is nature and complexity of the problems or decisions encountered? Are analytical skills needed?

Proactive problem solving capabilities with the ability to multi task and resolve issues in a fast paced environment.

Functional Knowledge: What knowledge of concepts, process, principles or procedures is needed within discipline; SME?

Sound and comprehensive communication and diplomacy skills are required in order to exchange complex information. At least 10 years of experience with a proven facility in date entry, customer service, and problem resolution. Functional and technical knowledge of HR systems, workday experience preferred. Sound with excel and Power point skills. Good communication and inter-personal skills.

Business or Industry Expertise: Describe the degree of knowledge and understanding required of TIAA's business and industry, commercial environment and of competitors products and services.

Need to have sound knowledge of business of TIAA and the HR policies followed.

Interactions / Interpersonal Skills: Describe the nature and level of interactions this job has with others, both internally and externally. Explain any specific interpersonal skills necessary to successfully perform this role (i.e., negotiation skills, represents business at external events or to governmental bodies, etc. ).

Provides a higher level of customer service providing information and resolving complex and sensitive matters in a timely manner.

Job Requirements And Qualifications : Indicate the minimum and preferred education and experience for the job and any licenses and certifications required

Required Education:

BA/BS

High School Diploma (Associates preferred). The equivalent combination of education and experience is acceptable.

Required Experience:

10 years

Skills and Abilities:

The HR Knowledge Management Portal Manager should possess a diverse set of skills and abilities to effectively fulfill the responsibilities of the role:

1. **Strategic Thinking**: Ability to align the portal's objectives with broader organizational goals and develop long-term plans to support those objectives.

2. **Project Management**: Proficiency in managing projects from initiation to completion, including planning, resource allocation, timeline management, and risk mitigation.

3. **Technical Proficiency**: Familiarity with content management systems, knowledge management platforms, and other relevant technologies used to develop and maintain the portal.

4. **Analytical Skills**: Capability to analyze data and metrics related to portal usage, user feedback, and performance indicators to inform decision-making and continuous improvement efforts.

5. **Communication Skills**: Strong verbal and written communication skills to effectively communicate with stakeholders, gather requirements, convey complex information, and provide training and support.

6. **Collaboration and Relationship Building**: Ability to collaborate with cross-functional teams and build strong relationships with stakeholders at all levels of the organization to ensure alignment and support for portal initiatives.

7. **Problem-Solving**: Aptitude for identifying issues, troubleshooting problems, and implementing solutions to address technical or operational challenges within the portal.

8. **Change Management**: Skill in managing change effectively, including communication, training, and support strategies to facilitate user adoption and mitigate resistance to portal-related changes.

9. **Attention to Detail**: Strong attention to detail to ensure accuracy, consistency, and quality of content within the portal, as well as adherence to compliance standards and best practices.

10. **Leadership**: Ability to lead and influence others, even without direct authority, to drive initiatives forward and foster a culture of collaboration, innovation, and continuous improvement within the team and the organization.

Related SkillsAnalytical Skills, Business Process Improvement, Business Process Understanding, Communication, Continuous Improvement Mindset, Data Analysis, Data Management, Detail-Oriented, HR Operational Processes, HR Policy Implementation, Prioritizes Effectively, Problem Solving

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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