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Black Box

3 months ago

Bengaluru, Karnataka, India BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED Full time
Purpose of Job:The position is responsible for analyzing business processes and procedures to identify areas for improvement, enhance efficiency, and drive operational excellence. You will collaborate with cross-functional teams, including business leaders, IT professionals, and stakeholders, to streamline workflows, optimize resources, and implement best practices.
Primary Roles & Responsibilities:
  • Evaluate and assess business processes, procedures, and workflows to identify areas of improvement and potential optimization.
  • Collaborate with cross-functional teams to gather information and requirements.
  • Develop and maintain process documentation, including process flows and business requirements.
  • Design and implement process improvements to enhance efficiency and productivity.
  • Develop and maintain metrics and KPIs to monitor process performance and measure success.
  • Conduct training and provide guidance to end users on new processes and procedures.
  • Assist in the development of project plans and timelines.
  • Participate in project teams to ensure alignment with business goals.

Knowledge, Skills, Abilities:
  • Business Acumen
  • Decision Making
  • Leadership Communication
  • Manages Organizational Change
  • Strategy and Strategic Planning

Education / Experience Requirements:
  • Bachelor's degree in Business Administration, Information Technology, or related field
  • Minimum of 7-8 years of experience as a Business Process Analyst or similar role
  • Strong analytical skills
  • Excellent communication and interpersonal skills
  • Experience with Lean Six Sigma
  • Project management experience
  • Attention to detail and organizational skills
  • Ability to work independently and manage multiple projects
  • Proficient in Microsoft Office Suite and business process modeling tools
  • Predictive planning abilities with a record of recommending and implementing process improvements and strategic business opportunities