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Sr. Network Consultant
2 months ago
About Black Box :
Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. We deliver solutions, services and products to more than 8,000 clients worldwide. These clients trust our 4000+ team members in 35+ countries, Satisfied clients, including 100+ in the Fortune 500, count on our global team members who operate across 75 support centers, to drive their business innovation. In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath and Verint among others.
Position : Sr. Network Consultant - L3 – Support/Deployment
Location : Manyata Tech Park, Bengaluru, KA
Job description :
Primary Roles and Responsibilities:
- Install, configure and troubleshoot Cisco networking and security technologies as well as Palo Alto, Fortinet, Juniper, HP Aruba and others.
- Data Center, Virtualization and Storage technologies a plus.
- Strong understanding of security and privacy controls and the ability to design and configure according to the current standards.
- Troubleshoot integrated technology issues and maintain an accurate issues list.
- Provide systems administration training to clients
- Learn to understand the customer environment (technical and political) and when to escalate.
- Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)
- Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
- Assist support technicians in troubleshooting client installations.
- Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that Black Box supports.
- Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
- Identify, research, analyze, diagnose, resolve and close escalated technical problems in a timely manner.
- Perform other duties as assigned
Qualifications:
- Bachelor’s Degree in Engineering, Information Technology or related, preferred; or relevant experience.
- 10+ years’ experience as a deployment Engineer.
- Cisco Certified Internetwork Expert (CCIE). Cisco Certified Network Professional (CCNP), JNCIE, Palo Alto, Fortinet, or related certifications a plus.
- Excellent Layer 2 & 3 networking skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, WAN, and various telecommunication access methods, DNS based Global Server Load Balancing (GSLB) theory as well as legacy networking technologies and system interdependencies.Cloud & Virtualization technologies preferred.
- End-to-end process thinker, with proven experience in business processes and workflow design.
"Black Box” is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
