Servicenow

2 weeks ago


Bengaluru, Karnataka, India Sampoorna Computer People Full time

Job Summary

  • Experience:
  • 8 Years

Location:
Bangalore,Delhi

  • Designation:
ServiceNow

Degree:
BE-Other

  • Educational Level:
Graduate/Bachelors

Industrial Type:
IT-Software/Software Services

Functional Area:
IT Software - Application Programming / Maintenance

Key Skills:
ServiceNow

Job Post Date:
Wednesday, March 29, 2023

Company Description

  • Our client was established in 2004 in Irving, Texas as a dream of two entrepreneurs who wanted to create a niche organization focused in the telecom space where they had spent more than 20 years.
  • Their center of excellence and partnerships with leading software and Test Automation companies have established us as a technology powerhouse in the areas of DevOps Transformation, Test Automation, Digital Initiatives, Project Management Office and Consulting. It is also their commitment to integrity in everything they do that is responsible for their reputation for excellence, results, respect, and innovation.
  • They are a recognized Tier 1 service provider to many Fortune 500 companies over the past decade. Their services have been deployed across a broad spectrum of industries including telecom, airlines, financial services, and supply chain management.
  • Their corporate headquarters is located in Las Colinas, Texas, a bustling business district in the heart of the Dallas/Fort Worth metroplex, with easy access to some of the nation's most prestigious companies. In India they are located in the heart of the Chennai & Bangalore having significant offshore delivery centers of excellence.
  • Job Description:
  • Service-Now suite developer and administrator.
  • Experience in Configuring Applications using Service-Now tool,
  • ServiceNow's Order Management and Service Management for Telecommunications.
  • Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to largescale Service Now implementations.
  • Develop Service catalog which includes creating new catalog items, designing workflows and execution plans.
  • Must know ITSM, CSM, Integration.
  • Work with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script Performing quality assurance testing and user acceptance testing.
  • Manage system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and thirdparty integration for ServiceNowplatform.
  • Understand interfaces between ServiceNow and other platforms
  • Knows JavaScript, JSON, and Rest service API.
  • Perform Regression testing, support UAT and drive use of Automation tools where applicable.
  • Ability to accurately estimate level of effort/duration on ServiceNow development tasks.
  • Part of Agile SAFe team, contribute to Program Increment planning, Sprint Planning, Retrospectives, demos
  • Troubleshoot issues and conduct root cause analysis Resolve escalated issues with a sense of urgency Identify potential improvements to reduce the number of problems and enhance supportability.
  • Work effectively in a global team with an inclusive team culture
  • ServiceNow Certifications and Accreditations


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