Walk-in For Customer Service Process On 15th June At Jp Nagar

1 week ago

Bengaluru, Karnataka, India Infosys BPM Full time
Greetings from Infosys BPM Ltd.,
We are hiring for a customer service voice process at Bangalore and Pune locations, if interested, please walk-in for interview on 15th June at JP Nagar, Bengaluru

Note:
Please use the below link to apply and register your application before attending the walk-in, mention the Candidate ID on top of your Resume

Reference Code=PROGEN-HRODIRECT-182569

Interview details:
Interview Time: 10 AM to 12:00 PM

Interview Date: 15th June 2024

Interview Venue:
Infosys BPM Limited.
#785, Ground Floor Axis Sai Jyoti,15th Cross 100 Feet Road,
Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078

Land Mark:
Sindhoora Convention Center

Documents to Carry:
1) Carry a printout your updated resume
2) Carry any one photo Identity proof (Aadhar Card /PAN Card/Driving License/Voters ID card/Passport)

Job Description for your reference:

Work Location:
Bengaluru / Pune (work from office)

Education Qualification:
Any full-time graduation

Shifts: 24/7 rotational shifts

Experience required: 1 to 2 years

Process:
International Voice Process

We are looking for talents with 1 to 2 years of experience in customer service voice process.
Candidates should have graduation completion certificate and mark sheets for onboarding.

Brief About the Role:
We are seeking a dedicated and skilled individual with a strong background in customer service.
The ideal candidate will possess excellent communication skills and some technical experience, ideally within the telecom industry.

This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction.


Key Responsibilities:
1)Excellent communication skills to attend/resolve client issues on calls/chat/mail.
2)Open to work in 24*7 and work from office environment
3)Analytical problem solvers who will understand issues and to resolve customer issues
4)Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
5)Being proactive and show the utmost respect for customer's time
6)Good time management, ensuring all contacts with customers add value
7)Work from Office

Pointers to note:
1)Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
2)Original Government ID card is must for Security Clearance.

Regards,
Infosys BPM Talent Acquisition Team

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