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Duty Manager
3 months ago
- Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests' expectation
- Conduct daily briefings, Trainings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
Degree or Diploma in Hotel Management
