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direct walk-in for voice process-hcltech
1 week ago
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Designation: Customer Support
Process: Inbound Calling. * No sales or upselling or cross selling. *
Experience: 0 to 3 Yrs in Voice process (with proper documents)
Shift Timing: UK Shift
Mode of interview: Walk-in
Date: 13th June 24
Timing: 12:00 PM to 3:30 PM
Work Location: Chennai Navallur
Contact Person : Vinoth
Interview Location: : Tower 3, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119
Responsibilities
- Responding to clients via both voice and written communication. Utilising both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding Experian, our products, services, data and client accounts
- Managing multiple client queries at once
- Utilising workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilising available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
- Excellent communication skills both verbal and written Mandatory.
Perks:
Cab facility is Available (Home pickup & Drop)
5 Days working (Mon - Fri)
Immediate joiners required.
Interview Location: HCL Technologies, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103
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