direct walk-in for voice process-hcltech

1 week ago


Chennai, Tamil Nadu, India HCLTech Full time

HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.

Designation: Customer Support

Process: Inbound Calling. * No sales or upselling or cross selling. *

Experience: 0 to 3 Yrs in Voice process (with proper documents)

Shift Timing: UK Shift

Mode of interview: Walk-in

Date: 13th June 24

Timing: 12:00 PM to 3:30 PM

Work Location: Chennai Navallur

Contact Person : Vinoth

Interview Location: : Tower 3, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119

Responsibilities

  • Responding to clients via both voice and written communication. Utilising both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
  • Responding to queries regarding Experian, our products, services, data and client accounts
  • Managing multiple client queries at once
  • Utilising workflow tools to manage your own workload
  • Contributing to the achievement of team targets including service levels and quality measures
  • Maintain accurate records of customer communication and discussions using the appropriate internal system/s
  • Utilising available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
  • Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
  • Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making
  • Deliver great clients and consumers service and seek to exceed client / consumer expectations

Mandatory qualifications:

  • Excellent communication skills both verbal and written Mandatory.

Perks:

Cab facility is Available (Home pickup & Drop)

5 Days working (Mon - Fri)

Immediate joiners required.

Interview Location: HCL Technologies, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103



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