Customer Service Associate

1 week ago


Mumbai, Maharashtra, India OZiva Full time

We at OZiva are looking for a Customer Service Associate.

Responsibilities:


• Respond promptly and professionally to incoming customer inquiries on social media platforms (DM and Comments).


• Talk to customers over call whenever required & necessary.


• Maintain an updated knowledge of the organization's products, services, and customer service policies.


• Document customer interactions when necessary, compiling documents and forwarding information to interested parties.


• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.


• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.


• Assist clients by demonstrating the use of goods and programs and answering any questions they may have.


• Participate in training opportunities provided by the organization or by outside entities.


• Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Qualifications:


• 1 to 3 years of previous customer service experience.


• Familiarity with customer-relationship management (CRM).


• Ability to explain complex concepts in a clear, simple manner to customers.


• Strong command of written and verbal English.


• Ability to maintain a calm and polite manner in stressful situations.


• Willingness to cooperate with customers and management to resolve any issues that may arise



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