Current jobs related to Customer Success Manager - Gurgaon, Haryana - VMock

  • Regional Ops Manager, North

    3 days ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Title: Regional Operations Head for North & EastObjective / Purpose of duty:Leading North & East India Region to execute IBMS projects with excellence.Leading entire team of project management & execution in North & East region.Delivering Revenue, Gross margin, cash collection & other parameters linked to working capital in the region as per the company’s...

  • B2B Saas Sales Manager

    4 weeks ago

    Gurgaon, Haryana, India Nected Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Position: B2B SaaS Sales ManagerAs a Product Sales Specialist, your main role will involve driving sales and encouraging customers to adopt our no-code/low-code rule engine and automation workflow product. You will significantly contribute to transforming potential clients into paying customers by clearly conveying the benefits our solution offers,...

  • Deputy General Manager

    2 months ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    To secure Labour and Material (BAS, Low side) as per sales forecast with the specified minimum margin requirement1. Work with owner to influence specifications and promote Johnson Controls products and capabilities.2. Assist operations team to submit quotation as required.3. Conduct market survey, make marketing and sales presentation to owners as required....

  • Deputy Manager

    4 months ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Develop and continuously grow the new service contracts businesses to new and existing customer base assigned. Ensure optimized sales and market coverage. Ensure on time renewal of existing jobs within active period. Actively look for new service agreement opportunities and ensure the retention of our existing customer base through team-working,...

  • General Manager

    2 months ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    What you will doWill be responsible for Sales and Business Development activities in the Northern region covering Delhi, UP, Rajasthan, Punjab, Himachal, Uttara Khand& J&K states for Transportation Vertical. Transportation Vertical will cover Airports, Metro, Rail, Ports and Road transport projects in the region. Shall promote Building Management Systems,...

  • Service Project Manager

    3 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Candidates should have experience of 5-6 year on BMS, FAS,CCTV and PA systems.Embed and follow Safety with adherence to EHS policies, ensuring requirements are met with the regular review and submission of Toolbox talk, use of PPE and Near Miss reporting.Commission, Install, maintain and upgrade BMS, FAS,CCTV and PA systems and related equipment, including...

  • TeleSales Executive

    2 months ago

    Gurgaon, Haryana, India Stellar Infraventures Full time ₹ 15,000 - ₹ 30,000 per month

    Responsibilities:Keep up to date with the company's latest releases and projects.Call potential and new customers to generate sales opportunities.Record calls and inquiries, and write down useful information for the respective clients.Schedule appointments with prospective customers based on the sales manager's schedule to ensure maximum efficiency.

  • Sr Manager Channel Sales

    1 month ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Sales Manager – HVAC Products ( Valves, FCU's, IAQ, BMS,VAV )Location: GurgaonJOB DescriptionGenerate sales opportunities for the Johnson Controls HVAC / IAQ Product range of in the assigned region & across segments such as Commercial / Hospitality / Health Care & convert them into prospect.Achieve the allotted AOP / Sales Target assigned for the...

  • OTC Dialer Sr. Executive

    4 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job DescriptionAt Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s...

  • OTC Collections Analyst

    4 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while...

  • OTC Collection Analyst

    4 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities, we live in. By solving today’s challenges while...

  • OTC Dialer Sr. Executive

    4 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while...

  • OTC Billing Security Sr. Executive

    4 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job Description:JCI is looking for a high-energy and experienced individual for Order to Cash Team – Assistant Manager for JCI’s North America, Building Solutions businessWe are looking for someone with deep understanding of order to cash billing process including different invoice types (Manual, Consolidated and automated)Role of a Billing Analyst is...

  • Digital Service Sales Engineer

    3 days ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Responsibilities include:Developing digital service sales funnel and meeting sales quota.Understand and follow sales processes to generate revenue and digital subscription.Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.Identify emerging markets and market shifts while being fully aware of...

  • Digital Service Sales Engineer

    3 days ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Responsibilities include:Developing digital service sales funnel and meeting sales quota.Understand and follow sales processes to generate revenue and digital subscription.Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.Identify emerging markets and market shifts while being fully aware of...

  • OTC Cash App Analyst

    4 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while...

  • OTC Billing Analyst

    2 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job DescriptionEnd to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute ManagementCreate Invoices and distribution to Client as well uploads in Third Party PortalsConsolidated Invocies, Accuracy and Timely rollout of Monthly Invoices in close coordination with Order Management, Inventory,Customer Support Team & uploads in third party...

  • IT Business Analyst

    4 days ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job Summary: We are seeking a highly analytical and skilled IT Business Analyst with expertise in Order to Cash Process, to join our team. The successful candidate will be responsible for investigating and defining business processes flows, identifying operational requirements, and issues to seek effective business solutions related to Order to Cash Process....

  • OTC Billing Sr. Executive

    4 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job DescriptionEnd to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute ManagementCreate Invoices and distribution to Client as well uploads in Third Party PortalsConsolidated Invoices, Accuracy and Timely rollout of Monthly Invoices in close coordination with Order Management, Inventory, Customer Support Team & uploads in third party...

  • OTC Contract Accounting Sr. Executive

    2 months ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job Description:Ensure timely and accurate processing of Contracts , Invoice Uploads & ReportsExpertise in Document Scrutiny, Approvals, Customer CreationGenerate reports required to monitor contracts compliancesReview compliance and consistency of the contract termsContinuously seek out better ways of performing process & supports process improvement...

Customer Success Manager

3 months ago

Gurgaon, Haryana, India VMock Full time

Job Title: Client Success Manager

Candidates from Tier 1 B-Schools Should ONLY Apply

About the Company

VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading business schools and universities' students & alumni and their career centres use our products to accelerate their career goals.

Our team consists of some of the best engineers, data scientists, and product owners who not only have an exceptional background but also a shared passion for helping others in their careers. We pride ourselves in innovation and our team members have a die-hard passion for solving complex problems while maintaining a collaborative team environment that is focused on the growth of

every team member. Our fast-paced culture is a great fit for anyone looking to make a mark through their work to create impact globally while working with high caliber team members.

VMock is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We have offices in Gurugram and Chicago.

Job Brief

We are looking for a success driven Manager who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload. Take ownership of customer's operational needs and steward throughout the organization as required.

What will you Do?

  • Own post-sales account management and communication for key accounts across the globe
  • Liaise with University and/or Non-University partners to build strong partnership, gather/understand their requirements and own all aspects of client satisfaction, with a focus on ensuring product success
  • Work closely with product teams and business disciplines as a bridge and drive the customization of VMock's offerings as per client requirements
  • Forecast and track key account metrics (NPS, CSAT, CES, Growth, Account Health, etc.) to derive insights and build a "success plan" with appropriately identified objectives, milestones and metrics needed to achieve them
  • Give product demos, explain value proposition, and manage client expectations
  • Develop technical domain expertise and formulate strategies to drive user engagement
  • Play a key role in Revenue and Retention by managing the assigned accounts and Revenue Generation by identifying cross sell/up sell opportunities and closing deals
  • Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty. Drive product adoption and ensure product success
  • Responsible for data analysis, proper maintenance of records and preparing key reports and presentations for client deliverables and senior management
  • Stakeholder and Client management, with a focus on relationship building. Provide on-going support for advanced or escalated questions/issues/problems

What you should have?

  • MBA from a top tier institute/university in India or Abroad
  • 3-5 years' experience in supporting or managing clients. Preferably clients utilizing business software, particularly in a web-based, SaaS environment
  • Demonstrated ability to thrive in a fast-paced environment while maintaining a calm demeanor under pressure or when unexpected issues arise
  • Strong interest in learning and crafting technology products and solutions
  • Prior experience in geographies like US or Europe preferred
  • Excellent communication and presentation skills to formulate & articulate technical, financial and value points
  • Strong technical skills and capabilities to understand business applications, analytics, and platform technologies
  • Candidates having a bent of technology with sales mindset preferred
  • Ability to independently develop expertise in new emerging technologies
  • Data-driven with exceptional analytical and problem solving skills
  • Willing to work in full capacity in evening shift (1pm-10pm) and should be flexible with timings as per business requirements