WFM Manager

Position: RTA SupervisorJob Description:Responsible for coordinating team activities to enhance productivity and maintain focus on business priorities. Develop and mentor the team to enhance performance and assemble a top-notch team of specialists. Analyze operational results and create action plans for optimal performance. Ensure necessary actions are...

We have an excellent opportunity for WFM role for one of our client at Pune / Bangalore Location.Qualification - GraduateResponsibilitiesAnalyzes call volumes, call patterns, call trends, and staff productivity for assigned centers, uses this information to build, coordinate, and accurately maintain employee schedules.Forecasts future workflow volume and...

Ready totake your Workforce Management (WFM) skills to the nextlevelWereseeking a seasonedAssistant Manager WFMinMumbai or Pune to join our client highperforming BPO team Are youan analytical leader with a passion for optimizing operations Doyou thrive in a fastpaced environment where your decisions directlyimpact success If so then this opportunity is...

Job DescriptionSr Group Manager (AVP) Workforce Management WFM; will lead the Workforce Management team for Shipping and Logistics Business UnitForecasting Capacity Planning Scheduling Reporting and RFP Solutions Design effective WFM solutions to meet objectives and resolve business problemsWork with multiple stakeholders across the organization to support...

Job Description Basic Functions As the WFM Capacity Planner Lead, you will be responsible for overseeing the capacity planning process within our Workforce Management (WFM) department. Your role will involve analyzing historical data, forecasting future workload, and ensuring that staffing levels align with business needs to optimize operational...

Job Description Sr Group Manager (AVP) Workforce Management WFM; will lead the Workforce Management team for Shipping and Logistics Business Unit Forecasting Capacity Planning Scheduling Reporting and RFP Solutions Design effective WFM solutions to meet objectives and resolve business problems Work with multiple stakeholders across the organization to...

Job Description Job Objective: Heads a team of WFM Supervisors and/or WFM Analysts to support Operations Essential Duties & Responsibilities: Responsible for Workforce Management & Service Delivery to Internal & External Customers Manages a WFM team for 3 to 5 clients. Effectively leads and mentor the team to support Ops. Directly manages...

Experience: Over 10 yearsLocation: NationwideRequired Skills:- Genesys, CX, CloudGCP seasoned practical experience working with Genesys cloud, Architect flow, WFM, roles, access groups, messaging, reporting.- Single Sign-On (SSO), SCIM, and REST-based backend integration through data actions.- Social Channels: Proficient in designing and integrating social...

Title: Group Manager- WFMSkills: Resource Deployment & Work Force ManagementExperience: 10-15 yearsLocation: PuneWe're looking for Work Force Managers with the following skillset:Handle Resource fulfilment and manage operational efficiencies within Vertical / Service Line.Collaborate with the business to ensure fulfilment at required rates for revenue growth...

Title: Group Manager- WFM Skills: Resource deployment, work force management Experience: 10-15 Yrs Location: Pune We at Coforge are hiring Work Force Manager with the following skillset: Responsible for Resource fulfilment and managing operational efficiencies within Vertical / Service Line. He/ She will partner with business to ensure fulfilment at...

Job Description Essential Duties & Responsibilities: Advance proficiency in MS Excel is a must, moderate knowledge of VBA and Power BI. Should hold thorough knowledge of Reports, metrics calculations, Macros, relationships Identifying and understanding the requirements of the stakeholders with respect to reports/dashboards which needs to be developed...

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Planning &...

Job Title:Analyst, Planning & SchedulingJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role...

Job Title:Analyst, Planning & SchedulingJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role...

Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...

Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking...

Position: Real Time Analyst (RTA)Location: Gurgaon, Haryana OR Pune, MH (work from office)NIGHT SHIFT (To support US based customer) Job Description: Job Summary: Monitoring calls service level and support global client's partner locations so they deliver as much productive hours as needed Create plans and take actions to comply with Client ́s KPIs. Check...

Role Purpose The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. Do Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition...

Job Req ID:Location: Pune, IN- Function: Technology/ IOT/Cloud- About:RoleCentral Zonal Technology Manager**Job Level/ DesignationM2Function / DepartmentTechnologyLocationPuneJob PurposeResponsible for network uptime for radio, MW. Support to improve the network KPIs for all technology. Liasoning with Vendors/ZTMs and cost reduction.Key Result...

Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business...