![Encore Theme](https://media.trabajo.org/img/noimg.jpg)
Administrator
1 week ago
Role Purpose
- The purpose of the role is to resolve, maintain and manageclient's software/ hardware/ network based on the service requestsraised from the enduser as per the defined SLA's ensuring clientsatisfaction_
Do
Ensure timely response of all the tickets raised by theclient end user
- Service requests solutioning by maintaining quality parameters_
- Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high prioritytickets/ service
- Installing and configuring software/ hardware requirements based onservice requests 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
- Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
- Coordinate with onsite team for complex problem resolution andensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner**_
Stakeholder Type_****_
Stakeholder Identification_****_
Purpose of Interaction_****_
Internal_**- Project Manager_
- For governance and client relationship management_
- Onsite project team_
- To resolve the complex problem/ issues at the site_
- Lead/ Sr. Administrator_
- Guide the administrators with the complex problems_
External_**- Client_
- Resolving the tickets/ queries and servicing them_
- **
Display
- Lists the competencies required to perform this role effectively:_
_ Functional Competencies/ Skill_
- Process Excellence
- Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk
_ Expert_:
Systems Thinking
- Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment
_Competent_:- Technical knowledge knowledge of the various devices/network etc which the administrator have to service
_Expert_
Competency Levels_****_
Foundation_**Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance.
**_
Competent_**Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
**_
Expert_**Applies the competency in all situations and is serves as a guide toothers as well.
**_
Master_**Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
- **_
Behavioral Competencies _**- Problem solving
- Execution excellence
- Passion for results
- Collaborative working
Deliver
**_
No._****_
Performance Parameter_****_
Measure_**1.
100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
2.
Data center automation
-
Administrative Assistant
1 week ago
Jaipur, Rajasthan, India Aayra Digital Solutions Full timeCompany DescriptionAayra Digital Solutions is a team of professionals based in Jaipur focused on optimizing brands for steady growth and success. Content is the primary tool used to achieve this goal. We specialize in creating original, relevant, and technically sound content that forms an instant connection with readers. Our approach involves understanding...
-
Administrative Assistant
1 week ago
Jaipur, Rajasthan, India Aayra Digital Solutions Full timeCompany DescriptionAayra Digital Solutions is a team of professionals based in Jaipur focused on optimizing brands for steady growth and success. Content is the primary tool used to achieve this goal. We specialize in creating original, relevant, and technically sound content that forms an instant connection with readers. Our approach involves understanding...
-
System Administrator
1 week ago
Jaipur, Rajasthan, India Hydro Full timeHydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.Role PurposeThe role covers technical system administration work on Dynamics AX (DAX) area. He or she is...
-
Office Administrator
1 week ago
Jaipur, Rajasthan, India Ritestint Full timeJob Description:We are seeking a highly organized and detail-oriented individual to join our team as an Office Administrator. The Office Administrator will play a crucial role in ensuring the smooth operation of our office by managing administrative tasks, supporting staff members, and maintaining office efficiency.Responsibilities: Coordinate office...
-
Administrative Assistant
1 week ago
Jaipur, Rajasthan, India Samsara Jaipur Full timeWe are looking for a responsible Administrative Assistant to perform a variety of administrative tasks.Responsibilities Answer and direct phone calls Organize and schedule appointments Data Entry Develop and maintain a filing system Provide general support to the DirectorsRequirements and skills Proven experience as an Administrative Assistant, Virtual...
-
Office Administrator
1 week ago
Jaipur, Rajasthan, India AAIDEOLOGY Full timeFOR MORE DETAILS PLEASE CONTACT Office Administrator Responsibilities: Welcoming visitors and directing them to the relevant office/personnel. Coordinating and managing appointments, meetings, and the conference room schedule in order to prevent duplicate bookings. Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget...
-
Office Administrator
1 week ago
Jaipur, Rajasthan, India RiteStint Full time**Exp Min 3 years in Admin/Vendor Management****location Jaipur**We are looking for a highly organized and proactive Office Administrator to join our team. This crucial role involves managing office operations, supporting staff, and ensuring the smooth functioning of our workplace.Responsibilities:Front Desk Management: Greet visitors, answer and direct...
-
Office Administrator
1 week ago
Jaipur, Rajasthan, India Genera Online Pvt (Rajrang) Full timeKey Responsibilities: Oversee daytoday administrative tasks to ensure smooth office operations. Coordinate with different departments to facilitate communication and project completion. Manage schedules, appointments, and travel arrangements. Handle correspondence, prepare reports, and maintain confidential records. Assist in organizing company events,...
-
Cloud Administrator
1 week ago
Jaipur, Rajasthan, India Webspiders Interweb Private Limited Full timeCloud Infrastructure Management:Deploy, manage, and maintain cloud resources (e.g. virtual machines, storage, networks) in AWS Cloud.Implement and manage infrastructure as code solutions using tools like CloudFormation.Ensure high availability and performance of cloud infrastructure.Implement and manage monitoring tools to track the health, performance, and...
-
Cloud Administrator
1 week ago
Jaipur, Rajasthan, India Webspiders Interweb Private Limited Full timeCloud Infrastructure Management:Deploy, manage, and maintain cloud resources (e.g., virtual machines, storage, networks) in AWS Cloud.Implement and manage infrastructure as code solutions using tools like CloudFormation.Ensure high availability and performance of cloud infrastructure.Implement and manage monitoring tools to track the health, performance, and...
-
Executive Administration
1 week ago
Jaipur, Rajasthan, India Normet Full timeWe are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. At Normet everyone is provided with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.Job Purpose: Provides timely and effective administrative support to office,...
-
Linux System Administrator
1 week ago
Jaipur, Rajasthan, India Webspiders Interweb Private Limited Full timeLinux Server Administration and ManagementSystem BackupsServer SecurityInstalling and configuring server & application softwareCreating and maintaining user accountsWorking on Virtualization TechnologiesCandidate will be responsible for troubleshooting of tickets, monitoring the server infrastructure and handling escalated tickets of low to medium...
-
Manager Administration
1 week ago
Jaipur, Rajasthan, India KHETRI TRUST Full timeJob Title: Manager – General AdministrationJob Location: "GREEN ACRES", Machwa, Kalwar Road, Jaipur 302012, Rajasthan, IndiaOrganizational Profile:Khetri Trust is a Testamentary Trust established in 1987 by Late Raja Bahadur Sardar Singh of Khetri to manage his extensive estate with a current value of Rs. 2500/- crores comprising a portfolio of high-value...
-
SAP Basis Administrator
1 week ago
Jaipur, Rajasthan, India Maynor Consulting Full timeThe SAP Basis Administrator is responsiblefor SAP solution lifecycle management and ensuring the performanceand reliability of SAP and other enterprise systems. This roleworks with functional and technical teams to identify installconfigure support and document SAP and related solutions to meetbusiness objectives. The customer has SAP ECC 6 with HANA DB& SQL...
-
IT Administrators Jaipur
1 week ago
Jaipur, Rajasthan, India Webcontxt Full timeResponsibilities: Manage electronic equipment Install network and computer system Maintain, repair and upgrade the operating system including hardware and software Monitor the performance of existing computer systems and IT infrastructures Assess present network serves, operating systems and security layer Upgrade hardware and software programs Install and...
-
network administrator
1 week ago
Jaipur, Rajasthan, India Mtoag Technologies Full timeFull job descriptionMaintain firewalls to ensure proper security controls are in placeDaily operational support networks to ensure service is delivered to internal, hosted, and managed service customersImplement and maintain information security components in accordance with the established proceduresMust be customer- service- minded and tactful when dealing...
-
network administrator
3 weeks ago
Jaipur, Rajasthan, India Mtoag Technologies Full timeFull job descriptionMaintain firewalls to ensure proper security controls are in placeDaily operational support networks to ensure service is delivered to internal, hosted, and managed service customersImplement and maintain information security components in accordance with the established proceduresMust be customer- service- minded and tactful when dealing...
-
Kubernetes Administrator
1 week ago
Jaipur, Rajasthan, India Trigyn Full timeJob DescriptionTrigyn has immediate requirement for Kubernetes Administrator and will be part of a dedicated team working remotely.Educational Qualification, Skills and Experience: Must have experience in creating and managing production scale Kubernetes clusters, Deep understanding of Kubernetes networking Configure, Maintain, and Monitor containers using...
-
Office Administrator
1 week ago
Jaipur, Rajasthan, India sevyam treatments private limited Full timeAnswering incoming calls; taking messages and re-directing calls as required Taking minutes Diary management and arranging appointments, booking meeting rooms and conference facilities Data entry (sales figures, property listings etc.) General office management such as ordering stationery Organising travel and accommodation for staff and customers Arranging...
-
Senior Finance Contracts Administrator
4 weeks ago
Jaipur, Rajasthan, India jobingo hr solution Full timeApply for Senior Finance Contracts Administrator Joningo Hr Solutions, Career Progress Consultants in Jaipur for 2 - 5 Year of Experience on