Euc Support
2 weeks ago
What We'll Bring:
Job Description:
This role is a second line IT support role providing technical support and guidance to the IT Service Desk in relation to the End User experience.
The role requires a high level of technical analytical skills in the areas of software and hardware as well as proactive activities.
The purpose of the role is to assist in the operational support, reactive installation and maintenance of Transunion office systems and associated hardware technologiesWhat You'll Bring:
Main Activities and Responsibilities
- Day to day End user Support through Service Requests and Incident Management
- End user software installations and upgrades
- End user hardware installations, upgrades and maintenance. (PC's, Laptops, MacBook, Monitors, docking stations etc.)
- Proactive maintenance of the End user estate, security compliance and patching
- Update process documentation on an ongoing basis
- Partnering and facilitating support vendors
- Providing technical support to project teams through resource demand management
- Working closely to deliver service with Infrastructure, Application and Service Desk teams
- Working with Security teams, ensure that DR and BCP requirements and documentation is kept up to date and fit for purpose
- Provide guidance and advice to Service Desk teams and other Technical Support staff involved in supporting systems within area of responsibility.
- Provide cost effective technology solutions and continually review to identify further savings
- To provide a robust, stable End user experience, reducing the support overhead
- To ensure Laptop security and patch levels are maintained and monitored
- Secure / Monitor all Laptops/Desktops to prevent illegal or unapproved installation of software
- Adhere to software licensing standards.
Impact You'll Make:
Technical (including systems) and/or Professional Responsibilities
- Windows 10 experience
- Mobile iOS
- ITIL best practice
- Troubleshooting and triage
- Vendor Management
- SCCM knowledge
- Solid End User Hardware experience
- A good understanding of software, Office, Viso, Adobe, SQL and Etc.,
- Active Directory
- Security and Compliance
- Software licensing and asset management
Administration Responsibilities
- Systems Administer the SCCM environment
- Maintain operational procedures
- Maintain accurate records of standard image and build process
- To maintain accurate records of devices on our network
- Maintain software installation procedures
Sr Analyst, IT Support
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