Servicenow Support

1 week ago


India growel softech Full time

JD Below:

  • Need minimum 5+ years of experience in service now support.
  • Handle multiple teams and provide solutions.
  • Experience in handling larger teams with min team members.
  • Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
  • Excellent analytical and problemsolving skills to resolve technical issues
  • Strong knowledge of the ServiceNow data model
  • Understands technical and functional design requirements for ServiceNow
  • Support the creation of custom reports/dashboards
  • Troubleshoot and resolve problems
  • Orchestrate and automate tasks
  • Participate in department oncall rotation.
  • Staying up to date with the latest releases, product enhancements, and plugins.
  • Perform routine update set updates within the system for all changes made
  • Perform standard system cloning from production to test environment
  • Overall ownership of our ServiceNow instance including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules
  • Work independently and as a technical team member
  • Work in multiple instances and domains, supporting internal and external customers
  • Advise functional and admin teams on design, development and overall ServiceNow best practices
  • Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
  • Analyze system performance issues and determine performance enhancements
  • Activate a plugin
  • Create and track Service Catalog requests, and items with variables
  • Create, monitor, modify, and publish Service Catalog workflows with approvals
  • Follow the notification process back to the Business Rule
  • Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
  • Excellent analytical and problemsolving skills to resolve technical issues
  • Strong knowledge of the ServiceNow data model
  • Understands technical and functional design requirements for ServiceNow
  • Understands the workflow engines
  • Creates workflow and web prototypes for client engagements
  • Designs, codes, and tests technical solutions for ServiceNow implementations
  • Identifies system deficiencies and recommends solutions

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