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Servicenow Support

4 months ago

India growel softech Full time

JD Below:

- Need minimum 5+ years of experience in service now support.
- Handle multiple teams and provide solutions.
- Experience in handling larger teams with min 10-20+ team members.
- Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
- Excellent analytical and problem-solving skills to resolve technical issues
- Strong knowledge of the ServiceNow data model
- Understands technical and functional design requirements for ServiceNow
- Support the creation of custom reports/dashboards
- Troubleshoot and resolve problems
- Orchestrate and automate tasks
- Participate in department on-call rotation.
- Staying up to date with the latest releases, product enhancements, and plugins.
- Perform routine update set updates within the system for all changes made
- Perform standard system cloning from production to test environment
- Overall ownership of our ServiceNow instance including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules
- Work independently and as a technical team member
- Work in multiple instances and domains, supporting internal and external customers
- Advise functional and admin teams on design, development and overall ServiceNow best practices
- Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
- Analyze system performance issues and determine performance enhancements
- Activate a plug-in
- Create and track Service Catalog requests, and items with variables
- Create, monitor, modify, and publish Service Catalog workflows with approvals
- Follow the notification process back to the Business Rule
- Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
- Excellent analytical and problem-solving skills to resolve technical issues
- Strong knowledge of the ServiceNow data model
- Understands technical and functional design requirements for ServiceNow
- Understands the workflow engines
- Creates workflow and web prototypes for client engagements
- Designs, codes, and tests technical solutions for ServiceNow implementations
- Identifies system deficiencies and recommends solutions