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Citrix

4 months ago

Chennai, Tamil Nadu, India Sage IT India Full time
Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally

  • Relevant degree or diploma in Information systems or information technology.
  • Ability to work a 24 x 7 schedule required
  • Passion, ambition and drive to work in an extremely demanding customer service environment
  • Demonstrated ability to work under pressure
  • Good customer orientation, i.e. ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution
  • Good judgment skills with a strong sense for urgency and attention to detail
  • Availability outside of working hours to resolve emergency issues promptly.
  • Excellent critical thinking and problem solving skills.
  • Patient and professional, with a cando attitude.