Telecaller Executive

2 weeks ago


Bengaluru, Karnataka, India Codingal Full time
Bengaluru

Work Type:
Full Time

Codingal is on a mission to inspire school kids to fall in love with coding.
We are looking for a competent Telecaller Executive to contact clients and collect outstanding payments and ensure timely payments.

Qualification:

  • Anyone with Bachelor's degree will be preferred

Key Responsibilities:

  • Initiate telephonic contact with existing customers to remind them about pending payments
  • Clarify any doubts related to invoices, payment methods, and other financial procedures to customers.
  • Use your problemsolving skills to address customer complaints, disputes, and objections.
  • Maintain uptodate knowledge of our services and pricing structures to provide accurate information to customers.
  • Record and document customer information, call details, queries, and resolutions in the system accurately.
  • Escalate complex financial issues to the team leads or the concerned department for a quick resolution.
  • Ensure the utmost professionalism and adherence to the company's confidentiality and privacy policies.

Required skills:

  • English and Hindi Proficiency (Spoken)
  • Good communication skills
  • Working knowledge of MS Office
**Compensation
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