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Non voice process
3 months ago
It is very important to know the drafting skills for an email and to send appropriate information in Email support.
Though email support does not involve interacting with a customer through voice, it needs to be resolved within a short time.
Email support can be very effective to gain customer confidence by resolving the issues in a systematic way.It can be very unobtrusive and will not cause any disturbance to a customer while it can sell the main points easily.
Compare to email support process, the chat support process is much tougher as it requires spontaneity on the part of customer executive.
The executive ofcall center services
may be needed to answer questions of various customers at a time which requires a lot of skill. Normally in such a process, the rate of traffic is higher in the daytime as compared to nighttime traffic
