Project Co-ordinator

2 weeks ago


Mumbai, Maharashtra, India NCR Full time
About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE:
Project Coordinator

LOCATION:
Mumbai

GRADE:
8

& KEY AREAS OF RESPONSIBILITY:

To schedule Installation calls for SPA Retail & Financial customers. Coordinate specific aspects of the installation, de-installation and site survey requests associated with Global Accounts. Software/Hardware Installations (i.e. routers, modems, workstations, PCs, laptops, printers, etc.) for our customers or third-party customers.

  • Position involves coordination & communication with customers, different vendors or within team members from site visit to handing over to customers with complete installation of deliverables
  • Respond immediately to customer or vendor concerns/problems by resolving them or by escalating them to appropriate stakeholders
  • Responsible for scheduling customer installation activity
  • Overall Project Management & Planning capability (Adherence to processes and systems and smooth functioning without followups)
  • Constant planning and effort to achieve deliveries within allotted time frame
  • Coordinating and monitoring the performance of vendors in maintaining the timeframe
  • Understands and performs the various Customers/Vendors Scope of Services and elevates/ escalates issues when appropriate and/or according to established procedures
  • Build working relationships with customers and develop informal communication channels with customer account at the local level. Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately
  • Represents NCR in a manner that reflects positively on the image and reputation of the company
  • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

QUALIFICATIONS:

  • Excellent Communication Skills
  • Experience in Front-Line Customer Service environment
  • Good organisational skills and able to work well independently and within a team
Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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