Service Delivery Manager

1 week ago


Ramganj Bazar, India Growspace M2M Service Provider Full time

Join Our Team as a Customer Service Team Leader

  • Lead a team of Customer Support executives to address service requests from customers and ensure timely completion
  • Be responsible for resolving service requests within predefined timeframes by collaborating with internal teams, customer representatives, and Telecom vendors

As a leader in this role, you will have the exciting opportunity to deliver an exceptional experience to our customers. You'll be the primary point of contact for service-related issues of key customer accounts, ensuring they receive nothing short of a Wow Experience.

In addition to overseeing the team's day-to-day activities, such as SIM activations, inventory management, troubleshooting network issues, and more, you will also:

  • Conduct proactive follow-ups with customers to guarantee their satisfaction and address any outstanding concerns
  • Enhance existing SOPs and develop new ones to streamline various processes
  • Collaborate with the Product team to propose innovative feature enhancements for process automation

Qualifications:

  • 4-5+ years of experience in User Acceptance Testing (UAT) or Customer Support positions
  • Prior involvement in Telcos or similar IoT firms is highly desirable

Desired Traits:

Ambitious individual with a keen desire for professional growthStrong organizational abilities, capable of managing multiple tasks and prioritizing effectively in a fast-paced environment

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