Onsite Support Services

2 weeks ago

Thāne, Maharashtra, India WTW Full time
To be added by recruiter

To b


The IT Coordinator for Onsite Support Services (OSS) collaborates within the Global Service Management team and WeDo organisation to guarantee the successful provision of in-office technology support.


This role involves the coordination of 3 rd party vendors, facility services, and our on-site technical support team who will give assistance to colleagues, resolving hardware and software issues that cannot be addressed remotely.

This position is specifically aligned with a set of Technology Services within the Service Management & Governance group.

The primary responsibility is to achieve the successful delivery of services in compliance with WTW standards and contractual agreements with partners.

This ensures the fulfillment of business requirements and alignment with company and business segment strategies.

The Role

  • Please enter the responsibilities of the roleIT Coordinator Key Responsibilities
  • Receive, prioritise, and assign incoming IT support tickets.
  • Ensure all tickets are properly documented with relevant information such as issue description, user details, and resolution steps.
  • Monitor ticket queues to ensure timely response and resolution of issues.
  • Escalate tickets to appropriate teams or personnel if needed.
  • Serve as a primary point of contact for users submitting IT support requests.
  • Provide timely updates to users on the status of their tickets.
  • Coordinate communication between users and IT support teams to ensure clear understanding of issues and resolution steps.
  • Assign tickets to IT support staff based on skillset, workload, and priority.
  • Monitor team workload and redistribute tickets as needed to ensure equitable distribution and timely resolution.
  • Review completed tickets to ensure that issues are resolved satisfactorily and within defined service level agreements (SLAs).
  • Identify recurring issues and work with relevant teams to implement permanent solutions or process improvements.
  • Maintain accurate records of all IT support tickets, including details of issues, resolutions, and any followup actions taken.
  • Document common troubleshooting steps and solutions for reference by IT support staff and endusers.
  • Create knowledge base article defining process if a gap is highlighted
  • Monitor and track ticket resolution times to ensure compliance with SLAs.
  • Escalate any potential SLA breaches to management and work proactively to resolve them.
  • Provide guidance to users on how to submit effective support tickets, including detailed descriptions of issues and relevant information.
  • Offer basic troubleshooting assistance to users when appropriate, empowering them to resolve simple issues independently.
  • Participate in regular meetings with IT support teams to discuss ticket trends, identify areas for improvement, and implement process enhancements.
  • Stay updated on new technologies and best practices in IT support to improve service delivery.

  • Onsite Support Services – IT Coordinator

    2 weeks ago

    Thāne, Maharashtra, India WTW Full time

    To be added by recruiterTo bThe IT Coordinator for Onsite Support Services (OSS) collaborates within the Global Service Management team and WeDo organisation to guarantee the successful provision of in-office technology support.This role involves the coordination of 3 rd party vendors, facility services, and our on-site technical support team who will give...

  • Onsite Support Services – IT Coordinator

    1 month ago

    Thāne, Maharashtra, India WTW Full time

    To be added by recruiterTo bThe IT Coordinator for Onsite Support Services (OSS) collaborates within the Global Service Management team and WeDo organisation to guarantee the successful provision of in-office technology support.This role involves the coordination of 3 rd party vendors, facility services, and our on-site technical support team who will give...

  • Onsite Support Services – IT Coordinator

    4 weeks ago

    Thāne, Maharashtra, India WTW Full time

    To be added by recruiterTo bThe IT Coordinator for Onsite Support Services (OSS) collaborates within the Global Service Management team and WeDo organisation to guarantee the successful provision of in-office technology support.This role involves the coordination of 3 rd party vendors, facility services, and our on-site technical support team who will give...

  • Onsite IT Support

    2 weeks ago

    Thāne, Maharashtra, India D-ploy Full time

    D-ploy is a leadingITand Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is anITand Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services...

  • Onsite IT Support

    2 weeks ago

    Thāne, Maharashtra, India D-ploy Full time

    D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior...

  • Cs - Service Support Administrator

    2 weeks ago

    Thāne, Maharashtra, India Accurate Background Full time

    When you join Accurate Background, you're an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.It's our mission to develop a Client Services function...

  • Digital Application Support and Services

    2 weeks ago

    Thāne, Maharashtra, India Siemens Full time

    Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries.We're looking for the makers of tomorrow - the hardworking individuals ready to help Siemens...

  • Team Member-it Infrasupport Services

    2 weeks ago

    Thāne, Maharashtra, India Kotak Mahindra Full time

    Will be responsible for daily operations support for Nice call recording solution and NTR Will be responsible for following the end to end project life cycle to deliver the new requirements / projects. Will be responsible for closing the audit points & findings / vulnerabilities within the stipulated timelines. Will be responsible for managing the PMO...

  • Digitalization & Panel Service Expert

    2 weeks ago

    Thāne, Maharashtra, India Siemens Healthineers Full time

    Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people...

  • Sales Support

    2 weeks ago

    Thāne, Maharashtra, India STREAMLINE SOLUTIONS Full time

    JOB DESCRIPTIONRoleSales Support (Hospitality)LocationThane, MumbaiShiftNight Shift (11:00 PM to 7:00 AM)TimelineImmediateAbout Streamline SolutionsStreamline Solutions a well-established Accounting Back office based out of Thane, Mumbai having both domestic & international clients, with 20+ years' experience in in Accounting & Outsourcing.About the...

  • Sales Support

    2 weeks ago

    Thāne, Maharashtra, India STREAMLINE SOLUTIONS Full time

    JOB DESCRIPTIONRoleSales Support (Hospitality)LocationThane, MumbaiShiftMorning Shift (7:00 AM to 3:00 PM)TimelineImmediateAbout Streamline SolutionsStreamline Solutions a well-established Accounting Back office based out of Thane, Mumbai having both domestic & international clients, with 20+ years' experience in in Accounting & Outsourcing.About the...

  • Urgent opening for Dot Net Developer For IT Company In Mumbai, Thane

    2 weeks ago

    Thāne, Maharashtra, India Capital Placement Services Full time

    Dot Net Developer For IT Company In Mumbai ThanePOSITION:DOT DEVELOPERLOCATION:Mumbai( Work from Office)Exp: Min 5+years Full TimeOnsite: Thane, works from the office.Notice Period: Immediate to the 1-month max.Experience: 5 to 6yrs.Job Description:Expertise in ASP.NET, MVC, VB.NET, C#.NET Strong API, and DB knowledge, worked on SQL Server Well versed with...

  • Amc Support

    2 weeks ago

    Thāne, Maharashtra, India HR Jobtech Consulting Services Full time

    JD for AMC l1/L2/L3AMC Support Job Description for L1/L2Responsibilities: Develop, maintain, and support ETL processes for loading data from multiple datasources. Research and troubleshoot data quality issues, providing fixes and proposing bothshort- and long-term solutionsRequirements: 12 years of experience in support role Good knowledge of RDMS. Expert...

  • Customer Services Support Operator

    2 weeks ago

    Thāne, Maharashtra, India Siemens Full time

    Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries.We're looking for the makers of tomorrow - the hardworking individuals ready to help Siemens...

  • Technical Voice Support

    2 weeks ago

    Thāne, Maharashtra, India Coral Bling Services Full time

    Work from Office24/7 shifts with any 1 day off in trainingHsc/ Grad + min 6 months technical support experience on papers.. Salary – 16-22 k in hand Good communication skills required Voice Tech support – Regional Language Bengali/ Kannada/ Telugu/ Tamil/ Oriya24/7 shifts with any 1 day off On floor – Day shiftHome transport during night shifts only.....

  • Support Executive

    2 weeks ago

    Thāne, Maharashtra, India Maximus Infoware Full time

    Position NameSupport ExecutiveEducational QualificationGraduate / Engineering GraduateExperience required0-2 YearsLocationCochin, Kerala- Client Assessment: Conduct comprehensive assessments of clients' needs, preferences, and goals. Work closely with clients to develop personalized support plans.- Service Coordination: Identify and connect clients with...

  • Executive Service

    2 weeks ago

    Thāne, Maharashtra, India Siemens Full time

    Executive ServiceKalwa, Mumbai | Siemens Mobility | Full-timeTogether we make a difference:Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related servicesIn Mobility, we help our customers meet the...

  • Executive Service

    2 weeks ago

    Thāne, Maharashtra, India Siemens Mobility Full time

    Job ID:Company: Siemens LimitedOrganization: MobilityJob Family: Customer ServicesExperience Level: Early ProfessionalFull Time / Part Time: FulltimeRemote vs Office: Office/Site onlyContract Type: PermanentExecutive ServiceKalwa, Mumbai | Siemens Mobility | Full-timeTogether we make a differenceSiemens Mobility is an independent run company of Siemens AG....

  • Executive Service

    2 weeks ago

    Thāne, Maharashtra, India Siemens Full time

    Executive ServiceKalwa, Mumbai | Siemens Mobility | Full-timeTogether we make a differenceSiemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related servicesIn Mobility, we help our customers meet the...

  • Team Member-it Infrasupport Services

    2 weeks ago

    Thāne, Maharashtra, India Kotak Mahindra Full time

    Job Description:Confidential Kotak Mahindra Bank LimitedRole: Database Administrator (24x7)Reporting to: Head - Database adminRole & Responsibilities:Managing and monitoring of all the Oracle, Sybase, Ms-Sql, MySQL, Mongo and Db2 databases, Management of all SRs, PMRs and calls.Project initiation and execution as per business requirementData replication with...