Director - Deals Desk

1 week ago

Chennai, Tamil Nadu, India Freshworks Full time

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes' Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

We seek an experienced and strategic Director of the Deals Desk to lead and enhance our deal management processes. The ideal candidate will possess a strong understanding of deal structuring, pricing strategies, and sales operations. As the Director of Deals Desk, you will work closely with regional sales leaders based out of India, ANZ and APMEA, ensuring the seamless execution of deals.

Key Responsibilities:

Lead the regional Deals Desk team in managing the end-to-end deal process, including pricing, approvals, and contract negotiations. Collaborate intensively with regional sales leaders to amplify their efforts and guarantee the seamless execution of high-impact deals. Lead the development of a best-in-class Deals Desk team by implementing rigorous training programs, fostering a culture of continuous improvement, and leveraging innovative tools and methodologies to enhance performance and efficiency. Foster strong relationships with Sales, Billing, Legal, and other departments to streamline deal workflows. Guide deal structuring, pricing models, and contract terms to maximize revenue and margin. Ensure compliance with company policies and regulatory requirements in all deal activities. Mentor and develop the Deals Desk team, promoting a culture of excellence and accountability. We have a proven track record of managing, negotiating, and closing complex deals, driving revenue and margin growth. Strong expertise in pricing strategies, financial analysis, and contract negotiation. Effective leadership and team management skills, with the ability to inspire and motivate teams. Analytical and strategic thinking abilities, with attention to detail and a drive for excellence. Strong communication and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels. Proficiency in deal management software (, DealHub, Salesforce). Adaptable and able to thrive in a fast-paced, dynamic environment while managing multiple priorities. Innovative thinking and problem-solving skills, with a track record of implementing successful solutions in deal management processes.

Qualifications

Qualifications:

A bachelor's degree in business, finance, or a related field; an MBA or advanced degree is preferred. Minimum of 7 years of experience in deal desk management or a comparable role, with at least five years in a leadership position.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

  • Associate Director- Data Sales leader

    1 week ago

    Chennai, Tamil Nadu, India Virtusa Full time

    Associate Director- Data Sales leader Description The Sales Manager / Director of Data sales capture, you will be responsible for winning ( booking) key / large / mega deals in the Data domain. Your role is to bring all the needed skills and competence to take a deal through all the response stages to a closure. You are expected to build the bridge between...

  • Art Director

    1 week ago

    Chennai, Tamil Nadu, India Theron Solutions Full time

    Exciting Job Opportunity:Join our team as a Creative Director at a leading advertising agency!Responsibilities:Collaborate on pitching and planning for advertising or promotional campaignsWork with Project management desk to determine pricing and rate cards for potential clientsPresent creative solutions to clients, incorporating new ideas from the art,...

  • Associate Director

    3 weeks ago

    Chennai, Tamil Nadu, India Femininejobs Full time

    Role & ResponsibilitiesConsultative Sales: You will demonstrate a consultative selling approach that focuses on problem-solving and helping customers achieve their outcomes. This will require building knowledge, and expertise, and displaying empathy.Deal Management: You and your team will project manage deals with key internal and external stakeholders,...

  • Associate Director

    2 months ago

    Chennai, Tamil Nadu, India Femininejobs Full time

    Role & ResponsibilitiesConsultative Sales: You will demonstrate a consultative selling approach that focuses on problem-solving and helping customers achieve their outcomes. This will require building knowledge, and expertise, and displaying empathy.Deal Management: You and your team will project manage deals with key internal and external stakeholders,...

  • Associate Director

    1 month ago

    Chennai, Tamil Nadu, India Femininejobs Full time

    Role & ResponsibilitiesConsultative Sales: You will demonstrate a consultative selling approach that focuses on problem-solving and helping customers achieve their outcomes. This will require building knowledge, and expertise, and displaying empathy.Deal Management: You and your team will project manage deals with key internal and external stakeholders,...

  • Associate Director

    1 week ago

    Chennai, Tamil Nadu, India Femininejobs Full time

    Role & ResponsibilitiesConsultative Sales: You will demonstrate a consultative selling approach that focuses on problem-solving and helping customers achieve their outcomes. This will require building knowledge, and expertise, and displaying empathy.Deal Management: You and your team will project manage deals with key internal and external stakeholders,...

  • Associate Director

    3 weeks ago

    Chennai, Tamil Nadu, India Femininejobs Full time

    Role & ResponsibilitiesConsultative Sales: You will demonstrate a consultative selling approach that focuses on problem-solving and helping customers achieve their outcomes. This will require building knowledge, and expertise, and displaying empathy.Deal Management: You and your team will project manage deals with key internal and external stakeholders,...

  • IS Help Desk Technician

    1 week ago

    Chennai, Tamil Nadu, India Trimble Full time

    Your Title: IS Help Desk TechnicianJob Location: Chennai, India Our Department: Corporate Information Systems Do you enjoy helping others and working in a close-knit team environment? What You Will Do You will be responsible for the day-to-day operational activities of Help Desk support covering firstline support for all worldwide Trimble offices....

  • IS Help Desk Technician

    1 week ago

    Chennai, Tamil Nadu, India Trimble Full time

    Your Title: IS Help Desk TechnicianJob Location: Chennai, IndiaOur Department: Corporate Information SystemsDo you enjoy helping others and working in a close-knit team environment?What You Will DoYou will be responsible for the day-to-day operational activities of Help Desk support covering firstline support for all worldwide Trimble offices. You'll be...

  • Director Consulting

    1 week ago

    Chennai, Tamil Nadu, India Virtusa Full time

    Director Consulting - Pharma DescriptionConsulting leader PharmaCapabilities· Have a deep Pharma Domain experience with 15+ years of industry exposure· Have engaged in domain consulting engagements withlarge Pharma customers· Ability to lead customer workshop and ability to influence customer decision· Have played a product owner role to incubate new...

  • Assurance - Director - Chennai

    1 week ago

    Chennai, Tamil Nadu, India BDO in India Full time

    Details:Position Title: DirectorDepartment: AssuranceExperience: 10+ years of experience into AssuranceQualification: CARoles & Responsibilities:Must have an excellent knowledge of Indian GAAP with working knowledge of differences from Indian GAAP to Ind AS.Working closely with the Partner to build client relationships.Must be able to apply relevant...

  • Director Consulting

    1 week ago

    Chennai, Tamil Nadu, India Virtusa Full time

    Director Consulting - Pharma Description Consulting leader Pharma Capabilities · Have a deep Pharma Domain experience with 15+ years of industry exposure · Have engaged in domain consulting engagements withlarge Pharma customers · Ability to lead customer workshop and ability to influence customer decision · Have played a product owner role to...

  • Director Treasury Finance

    1 month ago

    Chennai, Tamil Nadu, India Barclays Full time

    Job Title: Director - Treasury FinanceLocation: ChennaiAbout FinanceFinance has an important role in supporting Barclays businesses by providing high-quality planning, reporting, and accounting services. The strong control environment in which we operate is at the core of everything we do, and this is reflected in the design of our operating model and...

  • Director of Operations

    1 week ago

    Chennai, Tamil Nadu, India Guangdong World Precision Technology Co., Ltd. Full time

    The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues).Responsibilities: Maintain customer relationships; be responsible for...

  • Director of Operations

    1 week ago

    Chennai, Tamil Nadu, India Guangdong World Precision Technology Co., Ltd. Full time

    The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues).Responsibilities:Maintain customer relationships; be responsible for...

  • Director - Marketing Operations

    1 week ago

    Chennai, Tamil Nadu, India Freshworks Full time

    Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global...

  • Director - Business Development

    1 week ago

    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    Job Title: Director- Business Development Location: Chennai Overview: As the Business Development Director, you will have the unique opportunity to shape our global business strategy, elevate our brand, and lead a talented team across continents. This role requires a deep understanding of Product engineering & customer operations, a strategic mindset,...

  • Assurance - Director - Chennai

    1 week ago

    Chennai, Tamil Nadu, India BDO in India Full time

    About FirmBDO India LLP is the India member firm of BDO International. BDO India offers strategic, operational, accounting, tax & regulatory advisory and assistance for both domestic and international organisations across a range of industries. We are led by more than 300 Partners & Directors with a team of over 8500 professionals operating across 13 cities...

  • Senior Director

    1 week ago

    Chennai, Tamil Nadu, India Freshworks Full time

    Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global...

  • Assurance - Director - Chennai

    1 week ago

    Chennai, Tamil Nadu, India BDO in India Full time

    About FirmBDO India LLP is the India member firm of BDO International. BDO India offers strategic, operational, accounting, tax & regulatory advisory and assistance for both domestic and international organisations across a range of industries. We are led by more than 300 Partners & Directors with a team of over 8500 professionals operating across 13 cities...