Associate Site Reliability Engineer

1 week ago

Bangalore, India Securonix Full time

Job Title :
Associate Site-Reliability Engineer

Job Level :
Individual Contributor

Total Experience : 06 -2 Years

Primary Skill Sets :
Linux, SQL ,AWS (Amazon Web Services)

POSITION SUMMARY :
Become an Associate Site Reliability Engineer with one of the fastest growing security companies in the world. Join us and collaborate on building cutting-edge technology to combat cyber threats.

Become part of a truly innovative enterprise that has pioneered the use of machine learning algorithms to detect advanced threats.


Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automations and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Python, JAVA), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.


POSITION RESPONSIBILITIES :

  • Provide 24X7 production support for applications and infrastructure.
  • Participate in a 24x7 shift rotation; as well as oncall rotation to support site or system outages.
  • Develop a deep understanding of the Securonix Snypr application.
  • Use a strong sense of urgency in issue resolution.
  • Provide Tier 2 level support: research, diagnose and resolve complex technical issues with our application. Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround.
  • Interact with Development, QA and Operations teams.
  • Help drive strategic improvements in systems, processes and operations teams.
  • Prepare RCA documents and participate in Post Implementation Review and Problem Management processes.
  • Prioritize and manage assigned support tickets while adhering to department service level agreements.
  • Maintain a positive attitude and advocate for the customer through product issue resolution.
  • Manage customers' expectations and experience in a way that results in high customer satisfaction.
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
  • Reproduce customer issues and if necessary, file bug tickets, escalate cases to engineering and provide necessary documentation.
  • Work to improve data processes such as parsing, analysis, standardization and enrichment.
  • Work with internal and external organizations such as Development, QA and Operations teams.
  • Work directly with customers to resolve P1 & P2 issues.
  • Document SOPs / KBs articles with a focus on "shift left" to our L1 team of repeatable incident triage and resolution processes.
  • Help drive strategic improvements in systems, processes, and practices.
  • Stay current on advancements in the infrastructure landscape and influence adoption across enterprise.
  • Consistently meet or exceed SLA obligations.

REQUIRED SKILLS :

  • Bachelor's degree in computer science, engineering, software engineering, or related field.
  • Experience in application technical support, development and operations.
  • Experience developing or working in Amazon Web Services (AWS) environments.
  • Experience with Linux & Windows infrastructures
  • Experience writing with SQL queries.
  • Working knowledge in one of the development languages like Go, JavaScript, PHP, Python, Perl, Ruby.
  • Understanding of regular expressions (Regex)
Understanding of big data / any combination of the following - Hadoop, Kafka, EMR, Spark.

  • Proficiency in data profiling, cleansing, parsing, standardization, and data quality exception handling and monitoring.
  • Demonstrated experience in analyzing and interpreting complex data to provide resolution for datarelated issues.
  • Highly developed, processoriented skills for troubleshooting and problem resolution.
  • Experience in IT Service Management fundamentals including Incident, Problem, & Change Management.
  • Experience using Service Management / ticketing tools.
  • Ability to continually look to improve current processes, think outside the box and constantly evaluate better ways of conducting business and providing value to our customers.
  • Good interpersonal skills and communication with all levels of management.
  • Experience engaging directly with B2B customers.
Ability to fine tune your message for both technical and business audiences.

  • Strong writtencommunication skills.
  • Able to multitask, prioritize, and manage time efficiently.
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