International Technical Support- Windows
2 weeks ago
Experience: 1 to 5 years
Essential Job Functions:
- Monitoring of all Windows servers for performance issues & stability concerns
- Administering web users & hosting accounts
- Regular application installations, configurations, & day-to-day administration
- Troubleshooting hardware & software issues as needed
- Working with IIS6 & IIS7 daily to support customers & ensure uptime
- Staying updated on new versions of server applications
Responsibilities include:
- Working with and troubleshooting various technologies: SMTP, POP, FTP, SSL, HTTP, HTTPS, DNS, RDP, TCP, ICMP & UDP
- Using knowledge of technologies to address issues
Additional tasks:
- Handling basic applications & their ports such as backup, MSSQL, MySQL
- Managing permissions in Microsoft Server 2003
- Troubleshooting ASP, ASP.NET, PHP, CGI, & Perl languages
- Documenting problems & solutions
- Training colleagues on advanced programs
- Knowledge of Virtualization Technologies, DNP, VMware, HyperV, Antivirus management Symantec
Skill-set requirement:
- Strong written & verbal communication skills in English
- Two or more years of Microsoft Web Server administration experience
- Flexibility to cover shifts when necessary
- Dependability during assigned shifts, including evenings and weekends with short notice
- Ability to work in a dynamic team environment & follow instructions
- Experience with procedure documentation
- Familiarity with web hosting control panels, Plesk 8.6 or later & DNP/WebSitePanel (optional)
- Willingness to work with Server 2012/16/19 & Advanced Virtualization technologies like VMware, HyperV Clusters
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